AKANKSHA DESHPANDE
Niagara Falls,ON
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SUPERVISOR
Prime Steakhouse, The Brock
Niagara Falls, Ontario
07.2022 - Current
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
HOSTESS
Prime Steakhouse, The Brock
Niagara Falls, Ontario
07.2021 - 06.2022
- Took reservations and to-go orders by phone, answered guest's questions and informed of accurate wait times.
- Answered guest's questions about hours, seating and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties.
- Supported servers, food runners and bussers with keeping the dining area ready for every guest.
SUPERVISOR
Starbucks
Niagara Falls, Ontario
06.2019 - 06.2022
- Managed high volume cafe, delegate tasks as needed for each shift.
- Develop positive relationships with shift team and regular customers by understanding and addressing individual motivations, needs and concerns
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Manage inventory and restocking where appropriate.
- Closed out cash drawer at end of each shift, settling and solving discrepancies to maintain financial accuracy.
- Maintain quality control for all food served.
BARISTA
Starbucks
Niagara Falls, Ontario
08.2017 - 05.2019
- Excellent in handling all the transactions (cash & credit).
- Preparing and serving a variety of co fee drinks, along with pastries and cookies.
- Promoting co fee consumption by educating customers.
- Grinding, Brewing and Selling co fee.
- Resolve customer complaints, guide them and provide relevant information.
Education
POST GRADUATE DIPLOMA - INTERNATIONAL BUSINESS MGMT
Niagara College
Niagara-on-the-Lake, ONPOST GRADUATE DIPLOMA - HOSPITALITY AND TOURISM MGMT
Niagara College
Niagara-On-The-Lake, ONBACHELOR OF SCIENCE - HOSPITALITY AND TOURISM
IHM
Ahmedabad, INDIASkills
- Public relations
- Customer service
- Problem solving
- Effective communication
- Team leadership
- Time management
Certification
- Food Handling Certificate
- Smart Serve Certificate
Timeline
SUPERVISOR
Prime Steakhouse, The Brock
07.2022 - Current
HOSTESS
Prime Steakhouse, The Brock
07.2021 - 06.2022
SUPERVISOR
Starbucks
06.2019 - 06.2022
BARISTA
Starbucks
08.2017 - 05.2019
POST GRADUATE DIPLOMA - INTERNATIONAL BUSINESS MGMT
Niagara College
POST GRADUATE DIPLOMA - HOSPITALITY AND TOURISM MGMT
Niagara College
BACHELOR OF SCIENCE - HOSPITALITY AND TOURISM
IHM
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