Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Akanksha Agrawal

Oshawa,ON

Summary

Results-driven professional with over 14 years of experience in Ecommerce, Retail, and Payment industries. Demonstrated success in leading projects and teams, enhancing operational efficiency in high-pressure environments. Strong communicator with a track record of fostering team motivation and building lasting customer relationships. Proficient in leveraging analytical and technical skills to optimize team performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Scrum Master

Home Depot
Toronto, Canada
12.2024 - Current
  • Managed multiple large-scale development projects and ensured timely completion of tasks within project timelines.
  • Have a good understanding of different systems like COM, SAP, .CA, POS, and multiple teams involved in it.
  • Led cross-functional teams consisting of developers, designers, and QA engineers toward successful product launches.
  • Managed releases for COM, and improved the Scrum and release processes for the team.
  • Facilitated teams' planning and tracking activities while coaching in Agile principles.
  • Maintained a transparent environment for communication between stakeholders, developers, and the Product Owner.
  • Collaborated with product owners to prioritize backlogs, and ensure timely delivery of projects.
  • Facilitated daily scrums, sprint planning, sprint retrospectives, and sprint reviews for a software development team.
  • Facilitate and participate in in-store user testing and feedback sessions for any new changes planned for the projects.
  • Worked closely with development teams, UI/UX designers, to set realistic expectations about scope and changes throughout the project.
  • Monitored team performance metrics, such as velocity, cycle time, and burn-down charts.
  • Resolved blockers quickly by identifying the root cause and proposing viable solutions.
  • Identified areas of improvement in existing process flows by conducting regular retrospective sessions with the team.
  • Performed risk assessments to identify potential impediments that could affect project success or timeline completion.
  • Organized stakeholder meetings to discuss project status updates, risks, issues, dependencies, timelines, and resources.
  • Developed training materials for onboarding new members into the Scrum team.
  • Developed and maintained effective communication with stakeholders to ensure alignment with business objectives, alignment on application features, timelines, and change impact.
  • Managed project execution to ensure adherence to budget, schedule, and scope.
  • Created detailed reports on project status, milestones achieved, risks identified, and action items assigned for senior management review.
  • Monitored the performance of team members to ensure that they are meeting deadlines and quality standards.
  • Coordinated with vendors and partners involved in various stages of the product development cycle.
  • Developed and presented various aspects of projects to senior leadership and the stakeholder group.

Lead QA

Home Depot
Toronto, Canada
09.2021 - 11.2024
  • Utilized agile methodology, scrum principles, and Kanban boards to manage complex tasks across multiple teams simultaneously.
  • Led testing teams in developing, documenting, and executing manual and automated tests to ensure product functionality.
  • Maintained up-to-date knowledge of emerging technologies related to software quality assurance.
  • Developed and implemented test plans, strategies, and processes to ensure software quality assurance.
  • Created detailed bug reports with clear steps to reproduce the issue along with expected results.
  • Reviewed project documents including business requirements documents, functional specifications documents, prior to start of any testing activities.
  • Maintained a library of reusable components that were used across multiple projects.
  • Created comprehensive automation framework for web-based application using Selenium WebDriver, Cucumber and Appium.
  • Worked closely with developers to debug code issues in order to improve software quality assurance processes.
  • Designed detailed test plans and documented test results for various manual as well as automated tests.
  • Optimized existing test scenarios by reducing redundant steps while maintaining accuracy levels.
  • Assisted in developing end-to-end automation solutions from scratch including setting up frameworks.
  • Utilized Jenkins CI and CD pipeline to manage build jobs and integrate automated tests into the development process.
  • Facilitated daily scrums, sprint planning, sprint retrospectives, and sprint reviews for a software development team.

Senior Quality Analyst

Home Depot
Toronto, Canada
08.2019 - 08.2021
  • Working as QA Lead for various projects in Home Depot and accountable for multiple ongoing projects and releases.
  • Managing Offshore/Onshore model and help team in learning and evolving into individual contributors.
  • Lead various phases of testing like GUI, functional/system, regression, Mobile version upgrade and negative testing, API testing, APP testing, 3rd party integration testing.
  • Working in different Automation projects on Webdriver IO in javaScript creating new scripts, involved in creating new frameworks, maintaining Regression scripts for ongoing projects and leading Automation team.
  • Working as Hybris Expert and AEM for different phases of testing.

Senior Quality Analyst

Sapient
Toronto, Canada
02.2015 - 08.2019
  • Company Overview: Client - Loblaw Digital
  • Working as QA Lead for all projects and accountable for critical End-to-End testing and production releases.
  • Analyzed business requirements and involved in creating Test Plans & Test Estimation.
  • Prepared and reviewed test scenarios and test cases. Involved in creating test execution metrics using Jira and Kanoah Test Management tools.
  • Managed Offshore/Onshore model and help the team in learning and evolving into individual contributors.
  • Lead various phases of testing like GUI, functional/system, regression, Mobile version upgrade and negative testing, API testing, APP testing, 3rd party integration testing, transaction T-log testing, Continuous Integration, Exploratory testing.
  • Used technologies such as SQL, HBase shell stacks.
  • Worked with reporting tools for enabling Function and non-functional testing.
  • Have extensive knowledge of DevOps (CI/CD) pipeline for continuous Integration and Development and testing in Google Cloud using Gitlab.
  • Involved in Blue/Green Deployment testing activities and worked as release coordinator for client team.
  • Managed test data and test repository and worked on critical backend testing.
  • Worked in an Agile environment using tools such as Jira/confluence to analyze, debug, execute, document test cases, log defects and resolving issues during the sprint.
  • Delivered QA testing reports that determined product quality and release readiness.
  • Actively involved in planning team activities and technical discussions. Worked closely with fellow functional analysts and developers.
  • Worked on different client created Automation frameworks (language - JavaScript, Ruby).
  • Working onsite for 1.5 years as a Hybris Test Expert, working on Regression Automation Suite upgrade.
  • Client - Loblaw Digital

Software Test Engineer

Magna Info Tech
Noida, India
05.2014 - 02.2015
  • Company Overview: Client - Sapient
  • Worked for Sapient for Loblaw Digital Project as a contractor.
  • Played crucial role in releasing Hybris based applications and performed End-to-End testing, 3rd party integration testing.
  • Client - Sapient

Software Engineer

Hexagon Global
Bangalore, India
02.2013 - 12.2013
  • Analyzed business requirements while reviewing system requirement documents.
  • Understood the testing approach as per Test Plans, Test Strategy, Test Estimation.
  • Designed and implemented test scenarios, test cases including database impacts based on system requirement documents.
  • Documented software defects using Jira and Bugtracker bug tracking tools.
  • Prepared detailed test reports on quality metrics, identified bugs/flaws and recommended fixes to client management and developer teams.
  • Testing performed on different platforms (Java, IOS, Android, blackberry, windows) for payment gateway and validation of Settlement files generated for banks.

Software Test Analyst

CCH Prosystems
Bangalore, India
06.2012 - 01.2013
  • Involved in business requirement gathering with Senior Chartered Accountants, created test scenarios and prepared test cases.
  • Created and reviewed Test Design Specifications (TDS) and Test Strategy documents based on Software Requirement Documents (SRD) and Wire Frames (WF) for .Net based web applications.
  • Involved in various phases of testing like functional/system, regression, upgrade and negative testing.
  • Involved in functional Validation which involves installation qualification (IQ), operational qualification (OQ) and Performance qualification (PQ).
  • Documented software defects using E-Track and Jira bug tracking tools and prepared Test Reports.
  • Worked closely with fellow developers to deliver high-quality software solutions using Linux & Unix Operating systems, Windows, Oracle/SQL.
  • Worked on Test Complete tool in java for around 2 months, to update scripts as per changing requirements.

Test Analyst

Adaptive Processes
Bangalore, India
05.2011 - 05.2012
  • Analyzed the business requirement and actively involved in preparing test cases, test reports.
  • Involved in various phases of testing like functional/system, regression, upgrade and negative testing.
  • Clearly tracked test progress, convey results and provided mitigation plans.
  • Worked closely with Developers and provided useful debugging information.
  • Provided frequent feedback to the development teams to build efficient processes to meet high industry development standards.

Education

B.E - Computer Science and Engineering

CSVTU
Raipur, Chhattisgarh, India
01.2010

Skills

  • Agile methodologies
  • Project management
  • Risk assessment
  • Cross-functional collaboration
  • Team leadership
  • Change management
  • Effective communication
  • Meeting facilitation
  • Requirements gathering
  • Agile coaching
  • Team facilitation
  • Software development lifecycle
  • Scrum leadership
  • Public speaking
  • Root-cause analysis
  • Process improvement
  • Complex problem-solving
  • Large-scale project management

Affiliations

  • Orange Academy QA Cohort Guest Speaker and contributor for 2024 class.
  • Orange Academy Scrum Master Guest Trainer for the 2025 class.
  • Setup Scrum and Release Processes in COM team
  • Trained intern Scrum Master
  • Recognized by Business team for different projects delivered
  • Recognized in Townhall for exception work.
  • Active member of Women in Technology.

Accomplishments

  • Got numerous Homer Awards from Business teams and IT Leadership.

Certification

  • CSM Scrum Certificated

Timeline

Scrum Master

Home Depot
12.2024 - Current

Lead QA

Home Depot
09.2021 - 11.2024

Senior Quality Analyst

Home Depot
08.2019 - 08.2021

Senior Quality Analyst

Sapient
02.2015 - 08.2019

Software Test Engineer

Magna Info Tech
05.2014 - 02.2015

Software Engineer

Hexagon Global
02.2013 - 12.2013

Software Test Analyst

CCH Prosystems
06.2012 - 01.2013

Test Analyst

Adaptive Processes
05.2011 - 05.2012

B.E - Computer Science and Engineering

CSVTU

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Akanksha Agrawal