Akane Nishiyama
Burnaby,BC
Summary
Dynamic Service Developer at MISUMI with expertise in market research and customer relationship management. Proven ability to enhance product offerings through strategic planning and effective communication. Successfully resolved logistics challenges, ensuring timely delivery and customer satisfaction. Adept at financial analysis, driving impactful solutions that align with client needs.
Overview
9
9
years of professional experience
Work History
Service Developer
MISUMI
Chiyoda, TOKYO
04.2020 - 03.2025
- Engaged in product and service development by identifying emerging market needs through extensive communication with a wide range of customers and ongoing negotiations with suppliers.
- Demonstrated strength in customer service by actively listening to client requests and offering product solutions aligned with their preferences and needs.
- Took photos of the new product to enhance customer awareness and edited them according to blog's needs.
- Collaborated with team to promote, plan and organize communication materials.
- Resolved any issues related to orders or shipment delays in a timely manner.
- Oversaw logistics operations including transportation management, freight forwarding, warehousing, distribution center operations and customs compliance activities.
- Created reports summarizing key findings from investigations into customer complaints.
Teacher
Meiko-Gijuku
Kashiwa, Chiba
04.2016 - 03.2020
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Server
Cafe Address
Kashiwa, Chiba
04.2018 - 01.2019
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Education
Business Managemant
Canadian College of Technology And Business
Vancouver, BC08-2027
Bachelor of Arts - International Relationship
Tsuda College
Kodaira, Tokyo03-2020
Skills
- Financial analysis
- Project management
- Customer relationship management
- Market research
- Data analysis
- Strategic planning
Languages
English
Professional
Japanese
Native/ Bilingual
Timeline
Service Developer
MISUMI
04.2020 - 03.2025
Server
Cafe Address
04.2018 - 01.2019
Teacher
Meiko-Gijuku
04.2016 - 03.2020
Business Managemant
Canadian College of Technology And Business
Bachelor of Arts - International Relationship
Tsuda College
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