Akal Rachna
Edmonton,AB
Summary
Adept at deescalating patient situations, I leveraged compassionate caregiving and critical thinking at Shepherd's Care. Skilled in CPR/AED, first aid, mental health assessment and fostering patient relationships, I have consistently improved outcomes and trust, showcasing a unique blend of empathetic and strategic problem-solving abilities. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intern
Shepherd's Care
01.2024 - 04.2024
- Deescalated agitated patients using verbal interventions before resorting to physical restraints or seclusion when necessary.
- Collaborated with interdisciplinary team members for effective treatment planning and optimal patient outcomes.
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
Dispatch Coordinator
Impact Freight Services
08.2022 - 09.2023
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
Disability Support Worker
03.2022 - 07.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Customer Service Representative
Papa John's
11.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Volunteer
Foodbank
03.2019 - 09.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of Science - Psychiatric Nursing
MacEwan University
Edmonton, AB04.2026
Associate of Applied Science - Chemical Laboratory Technician
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON04.2020
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Compassionate Caregiving
- Therapeutic Care Plans
- Suicide Risk Assessment
- Dementia Care
- Patient Relationships
- Self-awareness
- Suicide Prevention
- Mental Health Assessment
- Emotional Resilience
- Long-Term Care
- Compassionate and Caring
- Critical Thinking
- Certified in CPR/AED
- Monitoring Vital Signs
- First Aid certified
- Suicide Prevention, Risk Assessment & Management (SPRAM)
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Certification
- N95
- Standard first Aid and CPR by Red cross
- Student orientation by AHS
- BLS provider by heart and stroke
- personal protective equipment by AHS
- Suicide Prevention, Risk Assessment & Management (SPRAM)
Timeline
Intern
Shepherd's Care
01.2024 - 04.2024
Dispatch Coordinator
Impact Freight Services
08.2022 - 09.2023
Disability Support Worker
03.2022 - 07.2022
Customer Service Representative
Papa John's
11.2021 - 01.2022
Volunteer
Foodbank
03.2019 - 09.2019
Bachelor of Science - Psychiatric Nursing
MacEwan University
Associate of Applied Science - Chemical Laboratory Technician
Sheridan College Institute of Technology And Advanced Learning
- N95
- Standard first Aid and CPR by Red cross
- Student orientation by AHS
- BLS provider by heart and stroke
- personal protective equipment by AHS
- Suicide Prevention, Risk Assessment & Management (SPRAM)
Similar Profiles
Gunvir KaurGunvir Kaur
RN at Shepherd's CareRN at Shepherd's Care
Emmanuel YuguEmmanuel Yugu
Interim Manager at Shepherd's Care LLCInterim Manager at Shepherd's Care LLC
James SmithJames Smith
Maintenance Worker at Shepherd's Care FoundationMaintenance Worker at Shepherd's Care Foundation