Summary
Overview
Work History
Education
Skills
References
Timeline
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AKAELA JADE PASTOR

San Francisco

Summary

Recognized as a resourceful team player with a solutions-driven mindset, strong communication skills, and a proven record of delivering consistently high-quality results.. Experienced in streamlining complex workflows, supporting cross-functional teams, and driving efficiency in both client-facing and operational environments. Seeking to bring this blend of operational precision and customer-focused insight to a new role.

Overview

4
4
years of professional experience

Work History

Service & Sales Advisor

Aritzia Inc
San Francisco
07.2024 - Current

Senior Operations Associate

IEQ Capital LLC
Foster City
11.2022 - Current
  • Execute critical operational processes in with precision in a demanding, high pressure financial services environment, emphasizing efficiency and sensitive data accuracy.
  • Collaborate with portfolio managers and investment custodians to complete complex client onboardings and alternative investments under tight deadlines.
  • Designed and led team trainings to drive firm-wide efficiency and reinforce best practices.
  • Management of specialized projects and initiatives to strengthen standardization of operational workflows and ensure procedures follow ever-changing compliance regulations.

Service & Sales Advisor

Aritzia Inc
San Francisco
07.2021 - 11.2022
  • Deliver personalized client experiences in an intensive retail environment, driving sales and customer loyalty.
  • Balance multiple client interactions with operational contingencies, demonstrating adaptability and business acumen.
  • Trained and coached sales and service staff, strengthening team performance and alignment with brand standards.
  • Recognized with a regional incentive award for leading UPT performance, surpassing sales goals and contributing to store performance.

Education

B.A. - Psychology

University of San Francisco
San Francisco, CA
05.2021

Skills

  • Operations intelligence and process improvement
  • Cross-functional collaboration
  • Client service expertise
  • Problem solving and conflict resolution
  • Attention to detail handling sensitive data
  • Training and staff development
  • Written and verbal communication
  • Prioritization and time management
  • Salesforce proficiency
  • Microsoft Office suite

References

References available upon request.

Timeline

Service & Sales Advisor

Aritzia Inc
07.2024 - Current

Senior Operations Associate

IEQ Capital LLC
11.2022 - Current

Service & Sales Advisor

Aritzia Inc
07.2021 - 11.2022

B.A. - Psychology

University of San Francisco

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AKAELA JADE PASTOR