Akaalis Aristorenas
Scarborough,Canada
Summary
To seek entry-position in a renowned organization where my professional experience and skills in customer sales, service & backend support will benefit company growth and development.
Experienced with building client relationships and driving revenue. Utilizes strong negotiation skills to close deals effectively. Track record of contributing to team success and adapting to dynamic environments.
Overview
10
10
years of professional experience
Work History
Ignite Support & Sales Agent
Reliance Home Comfort
Scarborough, Ontario
01.2022 - Current
- Facilitate both the sales and support processes of all offered services & product lines
- Expand customer/revenue base in a HVAC Equipment, Protection Plans, Smart Home Equipment, Water Heater & Purification
- Book service & maintenance calls for new & existing customer base
- Escalate high-urgency customer calls using all intercorporate channels of communication
- Acquire ETA of existing service calls upon customer call-in request
- Compose & send varied emails, furthering prompt intercorporate communication between all levels, channels with time-accurate and critical info
Business Support Officer
CIBC
01.2020 - 01.2022
- Process and fulfill retail and non-credit customer requests made through Electronic Banking
- Prioritize and organize workload to ensure deadlines are met and diarized items are processed according to policies and procedures
- Review and identify all incorrect, invalid or incomplete customer requests for escalation to appropriate area for resolution
- Provide complete and accurate statistics and reports as required review by Team Leader
- (Two Positions)
Merchant Support Officer
CIBC
01.2018 - 01.2020
- Review VISA debit transactions decisions, and cancellations
- Complete a variety of post-advance transactions and changes to client information
- Verify data, process appropriate adjustments on internal systems and prepare required documents
- Ensure individual productivity standards and high quality of work output are achieved and Service Level Agreements are met
- Appropriating funds between internal accounts and DBA merchants
- Balance and validated spreadsheets at end-of-day closing
Samsung Handheld Mobile Support Specialist
Teleperformance
01.2016 - 01.2017
- Performed technical troubleshooting and de-escalation of tier 1 software and hardware problems
- Reported internal application glitches and bug errors to backend software development team
- Helped familiarize and adapt customers to software post operating-system updates
- Facilitated customer device protection and encryption process
- Assisted customer with data loss and recovery procedures
- Setup of service repair and hardware exchange orders
- Tracked and located stolen and lost devices resulting in recovery
Education
Emergency Telecommunications
Guelph Humber Institution of Advanced Learning and Technology
12.2005
Skills
- Excellent skills in public relationship building, conflict resolution, communication, problem solving, and customer retention
- Maintain professional attitude and positive company image while interacting with all levels of staff and customers
- Consistently met and exceeded quality scores on a daily basis
- Responded to up to 200 customer calls daily, solving concerns and reducing supervisor escalation
- Recognized by management for positive attitude and willingness to go beyond the requirements of the job
Languages
English
Full Professional
Timeline
Ignite Support & Sales Agent
Reliance Home Comfort
01.2022 - Current
Business Support Officer
CIBC
01.2020 - 01.2022
Merchant Support Officer
CIBC
01.2018 - 01.2020
Samsung Handheld Mobile Support Specialist
Teleperformance
01.2016 - 01.2017
Emergency Telecommunications
Guelph Humber Institution of Advanced Learning and Technology