Kawal Arora

Senior Consultant

Wipro Limited

Bangalore, India

07.2019 - 06.2024

Mon &
Wed can work full time in case of Emergency
Cross-Functional Teamwork: Collaborated with engineering, security, and infrastructure teams to analyze, evaluate, and monitor controls across Cyber and IT domains, ensuring regulatory compliance
Customer Insights Analyst: Analyzes data to understand customer behavior and preferences, helping inform service strategy and improvements
Quality Assurance Specialist: Monitors customer interactions to ensure service standards are met and provides feedback for continuous improvement
Customer Experience Manager: Focuses on overall customer satisfaction and implements strategies to improve the customer journey.
Technical Support Specialist: Provides in-depth technical assistance and resolves complex issues for customers using your products or services
Problem-Solving: Proven ability to diagnose and resolve complex operational and technical issues efficiently
Communication: Excellent reporting and communication skills, capable of presenting findings and recommendations clearly
Escalation Specialist: Focuses on resolving complex or sensitive customer issues that require higher-level intervention.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated strong organizational and time management skills while managing multiple projects.
Developed and maintained courteous and effective working relationships.
Worked flexible hours across night, weekend, and holiday shifts.
Passionate about learning and committed to continual improvement.
Organized and detail-oriented with a strong work ethic.