Summary
Overview
Work History
Education
Accomplishments
Affiliations
Certification
Languages
References
Timeline
Generic

Ajsel Suci

North York,ONTARIO

Summary

Store Manager and strong visual merchandiser offering over 13 years of experience in retail operations, sales and service team leadership and profitability strategies. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Costumer Experience Lead

Laura
Scarborough, ON
09.2023 - Current
  • Developed customer experience strategies to improve customer satisfaction levels.
  • Managed customer service teams, providing coaching and guidance as needed.
  • Monitored customer interactions with staff to ensure quality standards were met.
  • Supported sales team members to drive growth and development.
  • Executed merchandising and floor moves based on seasonal changes, business needs and trends.
  • Created presentation of merchandise to engage customers and help stimulate sales activity.
  • Implemented safety training for new hires and re-training for current employees.
  • Recruited training program participants.
  • Managed inventory and ordered new products when inventory was running low.
  • Stocked inventory items and prepared inventory reports.

Key Holder

Laura
Scarborough, ON
06.2023 - 08.2023
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Assisted in general housekeeping to maintain store image.
  • Assisted customers with product selection and resolving complaints.
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.

Store Area Manager

Megatek
Tirane
12.2021 - 03.2023
  • Inspected store facilities regularly to ensure compliance with safety regulations and standards.
  • Developed strategies for increasing sales, market share and customer satisfaction.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
  • Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.
  • Coordinated with store managers to develop plans for improving operational efficiency.
  • Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
  • Identified business opportunities by analyzing consumer trends within local markets.
  • Prepared locations for audits by analyzing marketing and inventory reports.
  • Identified and developed top talent within management structure to promote performance-oriented culture.

Store Manager

Pull&Bear
Tirane
08.2018 - 11.2021
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Managed project deadlines and provided team leadership.

Store Manager

Lc waikiki
Tirane
07.2014 - 07.2018
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Managed project deadlines and provided team leadership.

Visual Merchandiser

Lcwaikiki
Tirane
11.2011 - 06.2014
  • Planned seasonal changes in store layouts, including decorations, props and other visuals.
  • Organized store layout, fixtures and visual merchandising standards.
  • Created window and in-store displays to promote new product launches.
  • Assessed inventory levels and restocked items as needed to maintain attractive displays.
  • Provided training sessions for staff members on proper display techniques for different types of merchandise.
  • Maintained a high level of organization and cleanliness throughout the store.
  • Maintained visual merchandising storage area and room to prevent damage or destruction of existing visual collateral or tools.
  • Opening new stores and training

Education

Bachelor in Business - International Business

Seneca College of Applied Arts And Technology
North York, ON
12-2024

Bachelor in Business Administration - Business Administration

Akademia E Biznesit
Tirane
07-2021

Bachelor in Administration - Office Administration

Don Bosco
Tirane
07-2010

Accomplishments

  • Global Recognition: Best Visual Merchandiser
  • Selected as the Best Visual Merchandiser worldwide through a prestigious competition organized by LC Waikiki Company, showcasing exceptional talent and creativity in visual merchandising strategies. This achievement underscores an ability to captivate audiences, enhance brand presence, and drive sales through innovative display concepts.

Affiliations

  • sports and fitness
  • reading
  • travelling

Certification

  • leadership culture
  • Situational leadership
  • success through people teamwork
  • strong organizational skills

Languages

Albanian
Native/ Bilingual
English
Professional

References

References available upon request.

Timeline

Costumer Experience Lead

Laura
09.2023 - Current

Key Holder

Laura
06.2023 - 08.2023

Store Area Manager

Megatek
12.2021 - 03.2023

Store Manager

Pull&Bear
08.2018 - 11.2021

Store Manager

Lc waikiki
07.2014 - 07.2018

Visual Merchandiser

Lcwaikiki
11.2011 - 06.2014

Bachelor in Business - International Business

Seneca College of Applied Arts And Technology

Bachelor in Business Administration - Business Administration

Akademia E Biznesit

Bachelor in Administration - Office Administration

Don Bosco
  • leadership culture
  • Situational leadership
  • success through people teamwork
  • strong organizational skills

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Ajsel Suci