Ajoke Abe
Mississauga,ON
Summary
Dynamic Customer Service Representative with extensive experience at Nova Scotia Power, adept at resolving complaints and enhancing customer loyalty. Skilled in active listening and problem resolution, I have consistently contributed to sales growth and improved service delivery through effective collaboration and communication. Proficient in Microsoft Office, I prioritize customer needs to ensure satisfaction and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Nova Scotia Power
02.2025 - Current
- Resolves customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handles escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responds to customer requests for products, services, and company information.
- Collaborates with team members to develop best practices for consistent customer service delivery.
- Identifies and resolves discrepancies and errors in customer accounts.
- Investigates and resolves accounting, service and delivery concerns.
Customer Service Representative
Staples
10.2022 - 02.2025
- Collaborated with team members to initiate and develop best practices that resolves issues, eliminates roadblocks, reduces costs and improve customer services.
- Delivered prompt service to prioritize customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Uncovered and addressed customer needs effectively
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Axa Insurance
01.2018 - 06.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth and branch target by upselling products and services based on individual customer requirements.
- Gained thorough knowledge of insurance services
- Delivered an exceptional customer service experience by managing ongoing service for new and existing customers in day-to-day operations.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
Education
Graduate Certificate - Leadership And Management Development
Conestoga College Institute of Technology And Advanced Learning
Kitchener08-2024
Bachelor of Science - Geology
Adekunle Ajasin University
Akungba Akoko Nigeria12-2015
Skills
- Customer service
- Active listening
- Critical think
- Customer relations
- Problem resolution
- Call center experience
- Complaint handling
- Professional telephone demeanor
- Strong Organizational Skills
- Administrative support
- Excellent Communication skills
- Proficient in Microsoft Office Applications
Languages
English
Certification
- Ontario Class G Driver's License[2004-2009]
Timeline
Customer Service Representative
Nova Scotia Power
02.2025 - Current
Customer Service Representative
Staples
10.2022 - 02.2025
Customer Service Representative
Axa Insurance
01.2018 - 06.2022
Graduate Certificate - Leadership And Management Development
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Geology
Adekunle Ajasin University
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