Mohammad Ajmal Noori
Tracy
Summary
Personable and technically proficient individual with solid understanding of IT systems and troubleshooting methodologies. Well-versed in hardware and software diagnostics, alongside network configuration and maintenance. Aiming to contribute to seamless IT operations and user satisfaction through effective problem-solving and support.
Offering solid foundation in IT fundamentals and strong desire to learn and grow within technical support environment. Brings ability to quickly grasp new concepts and technologies, with specific skills in troubleshooting and customer service. Ready to use and develop diagnostic and problem-solving skills in [Desired Position] role.
Professional with strong background in IT support and technical troubleshooting. Skilled in diagnosing and resolving hardware and software issues, managing networks, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results in fast-paced environments. Proficient in various operating systems, network configurations, and IT service management tools. Reliable and flexible, ensuring seamless IT operations and user satisfaction.
Overview
4
4
years of professional experience
Work History
IT Technical Support Specialist
Green River College
Auburn, WA
04.2026 - 06.2026
- Provided technical support to students and staff, resolving hardware and software issues efficiently.
- Maintained and updated IT documentation, ensuring accuracy and accessibility for team members.
- Coordinated installation of new computer systems, enhancing campus-wide technology capabilities.
- Trained users on software applications, improving overall proficiency and user satisfaction.
- Assisted in managing inventory of IT equipment, optimizing resource allocation across departments.
- Developed troubleshooting guides for common technical issues, fostering self-sufficiency among users.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
Security Specialist
Apple
Seattle, WA
04.2025 - 06.2026
- Implemented security protocols to safeguard company assets and protect sensitive information.
- Conducted regular audits of security systems to ensure compliance with organizational standards.
- Collaborated with cross-functional teams to develop and refine emergency response strategies.
- Monitored surveillance systems, identifying potential threats and coordinating timely responses.
- Evaluated security technologies, contributing to informed decisions on system upgrades and implementations.
Dispatcher
Alaska airlines
Seattle International Airport
12.2022 - 01.2025
- Coordinated flight schedules, ensuring timely departures and arrivals for enhanced efficiency.
- Managed communication between pilots and ground staff, improving operational coordination.
- Utilized advanced software for real-time tracking, minimizing delays and optimizing routes.
- Resolved scheduling conflicts swiftly, maintaining high levels of productivity.
- Analyzed data to improve dispatch strategies, contributing to operational cost reductions.
- Streamlined communication between ground crew and pilots, reducing miscommunication by a substantial margin. Implemented new dispatch protocols, boosting on-time performance.
- Meticulously monitored flight operations, ensuring compliance with FAA regulations. Maintained precise records of flight plans, fuel calculations, and weather forecasts.
- Ensured meticulous compliance with FAA regulations by maintaining precise records of flight plans, fuel calculations, and weather forecasts.
Patrol-Lead Security guard
Allied Universal
Seattle, WA
08.2022 - 01.2023
- Conducted building tours and documented irregularities.
- Trained, counseled, reviewed and inspected shift and department.
- Provided outstanding customer service to all tenants, residents, visitors and client representatives while adhering to company and building policies.
- Ensured residents and visitors follow access procedures according to building policy.
- Check in and check out people and monitoring the cameras.
- Reported with the detail incidents to supervisor and manager.Led security operations, conducting thorough building inspections and enforcing access protocols. Trained staff and maintained detailed incident reports for management review.
- Fostered positive relationships with tenants and visitors while upholding building policies. Coordinated with team members to ensure comprehensive security coverage.
- Implemented effective security measures, resulting in enhanced building safety. Consistently met and exceeded performance standards set by company and client representatives.
Education
High school degree -
Usman waris high school
Kabul, Afghanistan01.2017
Associate of Science - Cybersecurity And Networking
Green River Community College
Auburn, WA09.2027
Skills
- Building security (Expert)
- Customer service (Expert)
- Documentation (Expert)
- Training (Experienced)
- Surveillance (Skillful)
- Incident reporting (Expert)
- Hardware installation
- Remote desktop support
- Operating system support
- Help desk support
Languages
English (Highly proficient)
Full Professional
Farsi (Native)
Native or Bilingual
Arabic (Novice)
Limited Working
Turkish (Native)
Limited Working
Hindi
Limited Working
Timeline
IT Technical Support Specialist
Green River College
04.2026 - 06.2026
Security Specialist
Apple
04.2025 - 06.2026
Dispatcher
Alaska airlines
12.2022 - 01.2025
Patrol-Lead Security guard
Allied Universal
08.2022 - 01.2023
High school degree -
Usman waris high school
Associate of Science - Cybersecurity And Networking
Green River Community College