Hiruni Bandara

• Directed end-to-end recruitment process and strategies.
• Guided HRIS implementation and administration.
• Mentored employee relation issues, including conflict resolution.
• Designed performance improvement plans and compensation programs.
• Managed audits for retail store compliance.
• Designed service oriented training programs.
• Managed staff medical insurance claims.
• Facilitated HR reports providing data driven decision-making.
• Conceptualized diversity and inclusion strategies.
• Mentored HR & administration team members.

• Conducted interviews and devised talent management strategies.
• Developed HR policies, procedures, and employee handbooks.
• Maintained HR documentation, including employment contracts, confidential letters, personnel files, and databases.
• Managed employee database and attendance monitoring using HRIS.
• Conducted orientation program for new comers.
• Managed the job posts drafting and coordinated the publishing with external job agencies and headhunters.
• Facilitated HR reports providing data driven decision-making.
• Implemented performance management system & employee development plans.
• Ensured HR audits and administration compliance.

•Maintained HR documentation, including employment contracts, confidential letters,personnel files, and HR databases
• Oversaw the on-boarding and off-boarding process.
• Developed and implemented company policies and procedures in accordance with the labor regulations.
• Administered and facilitated the in-house HRIS ensuring accurate and up-to-date employee records
• Developed employee job descriptions and facilitated timely performance reviews
• Managed the job posts drafting and coordinated the publishing with external job agencies and headhunters
• Administered the performance of customer relations division and call centre division.
• Collaborated with internal teams to escalate complex customer issues and ensure prompt resolution, exceeding service level agreements.
• Facilitated service-oriented training programs.

• Facilitated on-boarding and off-boarding.
• Scheduled and coordinated interviews and conducted initial interviews for candidates.
• Managed the job posts drafting and coordinated the publishing with external job agencies and headhunters
• Maintained HR documentation, including employment contracts, confidential letters, personnel files, and HR databases.
• Developed employee job descriptions and facilitated timely performance reviews.
• Conducted orientation program for new comers.
• Administered and maintained the HRIS and ensured accurate and up-to-date employee records.
• Utilized CRM software to track customer interactions, manage accounts, and analyze customer data to identify opportunities for upselling and cross-selling.
• Administered the customer inquiry management dashboard of inbound and outbound divisions.
• Provided HR support for general walk-in, telephone and email enquiries.
• Administered VISA procedures for expatriate staff.
• Facilitated in managing the key HR & administration functions in the subsidiary resort of the
company.

• Facilitated recruitment and on boarding.
• Maintained employee records and assisted in employee inquiries.
• Assisted in the development and implementation of HR policies, procedures, and guidelines.
• Assisted in the reception duties when required and attended to customer inquiries via phone, emails & in person.
• Resolved customer complaints and escalated issues to management when necessary to ensure timely resolution.
• Collaborated with cross-functional teams to improve customer service processes and procedures.