Ajit Kumar
Etobicoke,ON
Summary
Dynamic and results-driven Supervisor with approximately 3 years of experience in logistics security and customer service at Purolator. Proven ability to lead teams, ensure operational efficiency, and maintain high security standards in fast-paced environments. Strong communication, problem-solving, and organizational skills with a track record of delivering excellent customer service and fostering positive workplace relationships. Adept at handling challenging situations, coordinating daily operations, and supporting business objectives through effective leadership and teamwork.
Overview
3
3
years of professional experience
Work History
Security Supervisor
GardaWorld Security
09.2025 - 05.2026
- Managed client database entry via two-way radio and multi-line phone systems to facilitate effective communication and service delivery.
- Assisted in training new security personnel on procedures and emergency response protocols.
- Implemented access control procedures to maintain site integrity and safety standards.
- Evaluated security equipment functionality, recommending upgrades or repairs as needed.
- Streamlined device setup processes for increased efficiency and user experience.
- Created efficient processes to coordinate guard schedules, ensuring optimal coverage.
- Achieved enhanced team performance by effectively managing time and streamlining communication of staffing changes. Delivered timely updates on new staffing to maintain operational continuity.
Security Guard
GardaWorld Security
02.2024 - 09.2025
- Managed radio communications to guide truck drivers efficiently to client-assigned destinations for Purolator.
- Collaborated with team members to complete assigned tasks effectively. Assisted peers in achieving project goals and objectives. Supported team efforts to meet deadlines and deliverables.
- Conducted regular patrols to identify and mitigate potential security risks.
- Enforced access control procedures for visitors, employees, and contractors.
- Responded quickly to emergency situations to assess and deflect issues.
- Executed effective radio communication with clients to maintain operational efficiency and responsiveness.
Customer Service Representative
Wendy's
03.2023 - 01.2024
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Streamlined order processing, enhancing efficiency during peak hours through effective teamwork.
- Maintained cleanliness and organization of workstations to ensure a welcoming environment for customers.
- Collaborated with management to develop strategies for upselling menu items during customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Arts - Computer And Information Systems
Loyalist College of Applied Arts And Technology
Toronto, ON09.2023
Skills
- Team leadership
- Effective communication
- Strong understanding of computer systems
- Proficient in two-way radio systems
- Logistics expertise
- Stress management
- Safety and security procedures
- Security team management
- Access control
- Risk analysis
- Policy enforcement
Timeline
Security Supervisor
GardaWorld Security
09.2025 - 05.2026
Security Guard
GardaWorld Security
02.2024 - 09.2025
Customer Service Representative
Wendy's
03.2023 - 01.2024
Associate of Arts - Computer And Information Systems
Loyalist College of Applied Arts And Technology