Ajit Kumar
Etobicoke,ON
Summary
Dynamic and results-driven Supervisor with approximately 3 years of experience in logistics security and customer service at Purolator. Proven ability to lead teams, ensure operational efficiency, and maintain high security standards in fast-paced environments. Strong communication, problem-solving, and organizational skills with a track record of delivering excellent customer service and fostering positive workplace relationships. Adept at handling challenging situations, coordinating daily operations, and supporting business objectives through effective leadership and teamwork.
Overview
3
3
years of professional experience
Work History
Security Supervisor
GardaWorld Security
Toronto, ON
09.2025 - 05.2026
- Managed client database entry via two-way radio and multi-line phone systems to facilitate effective communication and service delivery.
- Assisted in training new security personnel on procedures and emergency response protocols.
- Implemented access control procedures to maintain site integrity and safety standards.
- Evaluated security equipment functionality, recommending upgrades or repairs as needed.
- Streamlined device setup processes for increased efficiency and user experience.
- Created efficient processes to coordinate guard schedules, ensuring optimal coverage.
- Achieved enhanced team performance by effectively managing time and streamlining communication of staffing changes. Delivered timely updates on new staffing to maintain operational continuity.
Security Guard
GardaWorld Security
Toronto, ON
02.2024 - 09.2025
- Managed radio communications to guide truck drivers efficiently to client-assigned destinations for Purolator.
- Collaborated with team members to complete assigned tasks effectively. Assisted peers in achieving project goals and objectives. Supported team efforts to meet deadlines and deliverables.
- Conducted regular patrols to identify and mitigate potential security risks.
- Enforced access control procedures for visitors, employees, and contractors.
- Responded quickly to emergency situations to assess and deflect issues.
- Executed effective radio communication with clients to maintain operational efficiency and responsiveness.
Customer Service Representative
Wendy's
Brampton, ON
03.2023 - 01.2024
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Streamlined order processing, enhancing efficiency during peak hours through effective teamwork.
- Maintained cleanliness and organization of workstations to ensure a welcoming environment for customers.
- Collaborated with management to develop strategies for upselling menu items during customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Arts - Computer And Information Systems
Loyalist College of Applied Arts And Technology
Toronto, ON09.2023
Skills
- Team leadership
- Effective communication
- Strong understanding of computer systems
- Proficient in two-way radio systems
- Logistics expertise
- Stress management
- Safety and security procedures
- Security team management
- Access control
- Risk analysis
- Policy enforcement
Timeline
Security Supervisor
GardaWorld Security
09.2025 - 05.2026
Security Guard
GardaWorld Security
02.2024 - 09.2025
Customer Service Representative
Wendy's
03.2023 - 01.2024
Associate of Arts - Computer And Information Systems
Loyalist College of Applied Arts And Technology