Summary
Overview
Work History
Education
Skills
Accomplishments
Relevantskillsandexperience
Hobbies and Interests
Languages
Timeline
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Ajimoon (Annie) White

Brampton,Canada

Summary

To obtain a full time position within RBC. Highly talented, results-driven and goal-focused marketing professional with years of experience.

Highly organized, self-motivated and very detail oriented Availability to work a flexible schedule Fully vaccinated

As collections professional, capable of managing high-volume accounts with focus on achieving positive results. History of implementing effective collection strategies and negotiating payment arrangements. Team player known for adaptability and reliability, with strong communication and negotiation skills.

Energetic and personable, with knack for clear communication and problem-solving. Well-versed in financial principles and adept at negotiating and resolving outstanding accounts. Committed to achieving positive outcomes and maintaining beneficial client relationships.

Overview

17
17
years of professional experience

Work History

Internal Recoveries Department, Management

RBC Bank
04.2019 - Current
  • Dealing with written off accounts, dealt with all bank products
  • Top Collector 2021, 2022 and 2024
  • Hit the million dollar club

Collections Agent

BMO Bank
08.2018 - 04.2019
  • Early stage collection, dealt with all bank products

Collection Officer

MJR Collection Agency
02.2017 - 07.2018
  • Third party collection for CIBC bank and Canadian Tire Bank

Collection Officer

Credit Bureau of Canada Collections
02.2014 - 02.2017
  • Third party collection for Mixed Retail and Bank of Nova Scotia
  • Top Collector 2015 and 2017

Collection Officer

D and A Collection
02.2013 - 02.2014
  • Third party collection for Mixed Retail and HSBC accounts
  • Achieving daily and monthly target

Supervisor

Credit Bureau of Canada Collections
02.2010 - 01.2013
  • Handled the Dialer team of twenty-five employees
  • Helped with the Commercial, Mixed Retail, Rogers and the Utilities departments
  • Call audits
  • Top Collector 2012

Collection Officer

Credit Bureau of Canada Collections
05.2008 - 02.2010
  • Third party collections for Mixed Retail
  • Achieving daily and monthly targets

Education

Finance Diploma - Business Administrations

Sheridan College
01.1998

Loss Prevention - Law and Security

Sheridan College
01.1995

Skills

  • Organizational skills
  • Problem solving skills
  • Technological requirements
  • Confidentiality
  • Knowledge of bank products
  • Credit products
  • Everyday banking procedures
  • Relationship building
  • Client service orientation
  • Empathy
  • Calmness under pressure
  • Oral communication skills
  • Written communication skills
  • Ability to work with multiple systems
  • Flexibility to work various shifts
  • Driver's License
  • Teamwork and cooperation
  • Critical thinking
  • Problem-solving
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Active listening
  • Self motivation
  • Time management abilities

Accomplishments

  • Top Collector, RBC-Royal Bank of Canada
  • 2021
  • 2022
  • Million Dollar Club, RBC-Royal Bank of Canada
  • 2023
  • 2024
  • Top Collector, CBCC
  • 2012
  • 2015
  • 2017

Relevantskillsandexperience

  • Ability to work independently as a Remote Office Employee (ROE), working in my home office with proven time management, organizational and problem solving skills.
  • Able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Hi Speed Internet connection, etc.).
  • Background and experience to support a broad knowledge of bank products, credit and everyday banking products and procedures.
  • Ability to build rapport and foster relationships with many departments’ representatives to assist in capturing money in motion, resulting in resolving outstanding files.
  • Be a team player with professional client service orientation, driven to help meet clients’ immediate financial needs, resolve problems with empathy along with ability to remain calm and focused during emotionally charged situations.
  • Excellent oral and written communication skills in English with the ability to work with multiple systems & applications to complete required work.
  • Full flexibility to work a variety of shifts within the hours of business. Current hours are Monday to Friday 8:00 am–11:00 pm & Saturday 9:00 am–6:00 pm Eastern Standard Time (EST).
  • Class “G” Ontario Driver’s License.

Hobbies and Interests

  • GYM
  • BASEBALL (watch son’s game and the Blue Jays)
  • BASKETBALL (watch my nephew’s games and the Toronto Raptors)
  • HOCKEY (Toronto Maple Leafs and the Montreal Canadians)

Languages

English
Full Professional

Timeline

Internal Recoveries Department, Management

RBC Bank
04.2019 - Current

Collections Agent

BMO Bank
08.2018 - 04.2019

Collection Officer

MJR Collection Agency
02.2017 - 07.2018

Collection Officer

Credit Bureau of Canada Collections
02.2014 - 02.2017

Collection Officer

D and A Collection
02.2013 - 02.2014

Supervisor

Credit Bureau of Canada Collections
02.2010 - 01.2013

Collection Officer

Credit Bureau of Canada Collections
05.2008 - 02.2010

Loss Prevention - Law and Security

Sheridan College

Finance Diploma - Business Administrations

Sheridan College
Ajimoon (Annie) White