Aji Gopinathan Sen
Kitchener,Ontario
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
10
10
years of professional experience
Work History
Sales Manager
Skyways Technics
Dubai
2019.10 - 2023.08
- Meeting customer needs and gathering information will help drive sales through innovative solutions involving products and services
- Provide accurate and timely quotations to customer
- Prepare, send, and follow up on quotations and other activities necessary to promote products
- Draw on your strong relevant sales experience to build on your existing sales foundation as well as secure new sales opportunities
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Managed daily operations of sales department, including supervision of staff members.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Prospected for new business using databases and other strategies to generate sales.
Regional Sales Executive
Avtrade Ltd
Dubai
2016.08 - 2019.10
- Assist in the development of the Sales team in line with business growth
- Trade inventory by means of exchange, loan & sale
- Source and purchase for specific customer requirements
- Broker sales by means of purchase or exchange
- Utilize web-based Aircraft parts databases
- Developed and implemented regional sales strategies to increase market share.
- Quote customers and follow up on quotes and sales opportunities
- Managed customer complaints efficiently by providing timely resolutions or escalating as appropriate.
- Assessed market conditions, monitored competitors' activities and provided recommendations on pricing strategies.
- Evaluated performance of existing accounts regularly in order to identify areas of improvement.
Account Manager
Driven Technologies
Dubai
2014.06 - 2016.03
- Listening to customer requirements and presenting appropriately to make a sale
- Responsible for the entire development and management of channel partners across
- Developed strategies to increase revenue from existing accounts.
- Maintained accurate records of all customer interactions in the CRM system.
- Assisted in developing pricing models based on competitor analysis.
- Ensured compliance with industry regulations when dealing with clients.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Sourced new opportunities to introduce products and services to potential customers.
CUSTOMER SERVICE AGENT
Air India Air Transport Service LTD
Kochi
2014.01 - 2014.06
- Created and booked reservations
- Determined flight close-out times and completed and verified flight forms
- Responded politely to passenger complaints regarding ticketing and baggage handling
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Identified opportunities to improve customer service processes and procedures.
- Suggested ways to enhance the overall customer experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Graduate Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2024
Bachelor of Science - Aerospace Engineering
National Aerospace University
Ukraine06.2012
Skills
- Results-oriented
- Self-directed
- Time management
- Staff Management
- Creatively solve problems
- React quickly and work well under pressure
- Key Account Development
- Sales Expertise
- Customer Support
- Sales processes
- Order management
- Extensive personal network
- New Business Development
- Direct sales
- Vendor management
Languages
English
Full Professional
Russian
Elementary
Arabic
Limited
Hindi
Professional
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Sales Manager
Skyways Technics
2019.10 - 2023.08
Regional Sales Executive
Avtrade Ltd
2016.08 - 2019.10
Account Manager
Driven Technologies
2014.06 - 2016.03
CUSTOMER SERVICE AGENT
Air India Air Transport Service LTD
2014.01 - 2014.06
Graduate Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Aerospace Engineering
National Aerospace University