Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

AJGJULJ ISMAILOVSKA

Brampton,Ontario

Summary

To obtain gainful employment to allow me to showcase my customer service skills I have attained in over 15 years of employment and to become a valuable team member.

Overview

18
18
years of professional experience

Work History

Associate

Amazon Fulfilment, 6363
10.2018 - Current
  • Outbound: Picking, Packing and Watherspider
  • Worked fast to meet assigned daily picking quotas.
  • Maintaining urgent and efficient workflow during picking and packing.
  • Inspected items for defects and damage.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Supply pack stations with necessary equipment and materials.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • ICQA: Counter, Problem solve, Back up PA.
  • Performed inventory control, such as SBC, CC, SRC counting
  • Maintaining above 100% performance and 98.5% accuracy
  • Monitored inventory accuracy and movement using manual or computerized inventory systems.
  • Damage and destroy units process properly
  • Removed expired products of inventory. Researched products with title issues and created tickets.
  • Solving defects as sone as possible result to a productive and efficient workflow
  • Worked as back up PA over 3 years, in those 3 years, I had the opportunity to lead the shift several times for a longer period without any problems
  • Lead and Managed a team of and 20+ associates during the shifts.
  • Communicated and built relationships with associates to barriers and what could improve the department.
  • Deliver feedback and coach associate due to their productivity and accuracy using different data metrics
  • Lead a IOL meetings,stand up meetings if needed
  • Send daily reports
  • Creator of two projects: No Scannable bin label (no issues OB) and Skipping bins (ICQA), although they are different issues, they have a similar goal saving time, accurate inventory and not delaying the customer's shipments

Lead Hand

Newrest Ont
01.2015 - 09.2016
  • Preparing and packing meals for airlines companies such as Air Canada Jazz, Aero Mexico, Air France, KLM, Ethiopian Airlines and Brussels Airlines. Resolved issues quickly to maintain productivity goals.
  • Managed team of 10 production associates, overseeing productive production processes and meeting all deadlines.
  • Coordinated with other departments to maintain smooth and efficient product flow.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
  • Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
  • Achieved on-time shipments goal by empowering employees to continued success.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Reported issues to higher management with great detail.

General Labourer

Mother Parker’s Tea & Coffee
10.2014 - 01.2015
  • Worked varied hours to meet seasonal and business needs.
  • Packing individual coffee and tea packets for shipping;
  • Assisting with any other general duties

Store Manager

Vlashka Porta
01.2006 - 02.2014
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Jane Sandanski High School
2006

Skills

  • Strong Organization and Planning Skills
  • Problem-solving abilities
  • Multi-Task Management
  • Fast Learner
  • Ease with Computers and Technology
  • Microsoft Office Suite
  • Client-focused
  • Self-starter

Languages

English
Professional Working
Macedonian
Native or Bilingual

Timeline

Associate

Amazon Fulfilment, 6363
10.2018 - Current

Lead Hand

Newrest Ont
01.2015 - 09.2016

General Labourer

Mother Parker’s Tea & Coffee
10.2014 - 01.2015

Store Manager

Vlashka Porta
01.2006 - 02.2014

High School Diploma -

Jane Sandanski High School

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AJGJULJ ISMAILOVSKA