Antonio Fernandez
Calgary,Canada
Summary
Passionate about Business Growth and Development. I've worked in Sales/Business Development. Account Executive and Customer Success Manager Roles. Notable achievements would be a promotion in a very short time, exceeding sales targets routinely, and a high customer retention rate.
Overview
4
4
years of professional experience
Work History
Relationship Manager
Bolster (Formerly CostCertified)
Calgary, AB
09.2023 - Current
- As one of the first employees in the new role, I created processes and systems to streamline the role.
- Responsibilities include: Forecasting, Retention, Upselling, Cross-selling and Customer Service (Including Accounts Payable/Receivable, Technical Support)
- Collaborated with the CSM and Product Team to improve onboarding process and improve the software.
- Developed strategic plans for clients to ensure successful onboarding and increased retention.
Customer Success Manager
Cost Certified
Calgary, Canada
03.2023 - Current
- This role involved the on-boarding of new clients in Spanish & English
- It requires extreme technical knowledge of Construction and Software, as well as Business Coaching, Software Training, and all Retention efforts including up-selling and customer support
- Also includes technical contributions towards software development.
Sales Development Representative
GlobalVision
Remote (Montreal)
07.2022 - 12.2023
- Sourced Leads for Pharmaceutical sales
- The role involved prospecting, qualification, cold-calling, and demonstrations.
Bartender, Server, Supervisor
Major Tom Bar
Calgary, Canada
07.2021 - 04.2023
- Opening team member, award-winning restaurant locally and nationally
- Oversaw the development of systems, and contributed to the drink menu
- Awarded with supervisor role and leadership roles.
Business Development Representative
CostCertified
Calgary
12.2022 - 01.2023
- Consistently achieved top sales figures in BDR role and rewarded with promotion to CSM.
Partner Relations Representative
Scrapless
Remote (Vancouver)
01.2020 - 12.2021
- Incredibly early-stage start-up
- Founder-type role for Business Development
- Included systems development, client on-boarding, sales, cold-calling, marketing, and grant writing.
Skills
- Leaderships Skills
- Strong Communication Skills
- Problem Solving Skills
- Input, intellection, visionary, and directional thinker
- Strategic Thinking
- Customer Relationships
- Fluent in Spanish
- Customer Education and Consulting
- Relationship Building and Management
- Customer Service
- Account Management
Timeline
Relationship Manager
Bolster (Formerly CostCertified)
09.2023 - Current
Customer Success Manager
Cost Certified
03.2023 - Current
Business Development Representative
CostCertified
12.2022 - 01.2023
Sales Development Representative
GlobalVision
07.2022 - 12.2023
Bartender, Server, Supervisor
Major Tom Bar
07.2021 - 04.2023
Partner Relations Representative
Scrapless
01.2020 - 12.2021
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