AJEWOLE OLUWATOSIN
Customer Service Executive and Business Development Manager
Vancouver,Canada
Summary
A result-oriented and highly analytical individual with a penchant for excellence and a demonstrated ability to proffer solutions to complex problems within tight deadlines. A dedicated customer service professional with knowledge of service delivery and proven multitasking abilities, committed to maintaining professional relationships to increase profitability and drive business results. A creative business development manager with an impressive track record of improving sales and growing the company's customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
Work History
Business Development Manager
Zenith Bank Plc
Victoria Island, Lagos
03.2020 - 06.2021
- Increased retail loan portfolio by CAD$310,000 generating monthly income of CAD$31,000
- Developed client base of 200 accounts through past clients and cold-calling prospects
- Played active role in client acquisition, surpassing set targets and converting 15-20 customers monthly by maintaining effective relationships with customers and analyzing their requirements to recommend appropriate products and investments
- Surpassed CAD$775,000 savings target within 6 months of joining team.
Retail Banking Officer
Zenith Bank Plc
Victoria Island, Lagos
03.2020 - 06.2021
- Retail Champion from January - April 2021
- Directed mobile marketing agency banking program, submitting weekly reports outlining progress against KPI and establishing rapport with new clients to increase satisfaction and loyalty
- Exceeded goals through effective task prioritization and great work ethic, identified issues, analyzed information, and provided solutions to problems faced by bank’s agents
- Collaborated with E-Business department to achieve daily targets on customers set up on agency banking and mobile banking applications.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
Customer Service Executive
Zenith Bank Plc
Victoria Island, Lagos
10.2008 - 03.2020
- Accomplishment: Consistently got appraisal score of A (Far exceeds expectations) and minimum of B+ (Exceeds expectations)
- In 2 years of joining the Bank, covered team leader’s role during annual leave, supervising a team of 4
- Improved customer experience through prompt resolution of customer complaints geared towards achieving set organizational goals and objectives by leveraging in-depth knowledge of the Bank’s products and services in improving customer engagements and cross-selling the bank’s products and services to prospects
- Mystery shopped on 7 occasions where 70% customer satisfaction award was obtained
- Was praised for professionalism, customer service and ability to manage complex and difficult queries
- Recognized as the number 1 Customer Service Officer in the zone, ranking was based on customer satisfaction, sales targets, speed of resolution, availability, and tenure on the job
- Also trained new customer service staff before they are deployed to other branches
- Succeeded in reduction of fraud rates by 50% on customers' accounts and credit cards through adhering to strict security protocols and educating customers on how to keep their details safe and not disclose them to third parties
- Received multiple awards for exceeding service standard goals, early-bird awards, and being the best roving eye officer of the branch.
Education
Master of Business Administration -
University Canada West
01.2021 - 01.2022
Bachelor of Science - Business Administration
Covenant University
Ogun State 01.2003 - 01.2007
Senior School Certificate - Senior School
Gideon Comprehensive High School
Lagos State 01.1998 - 01.2003
Skills
SKILLS & INTERESTSundefined
Accomplishments
- Certified Digital Marketing Associate – Issued January 2022 (Digital Marketing Institute, https://certs.digitalmarketinginstitute.com/aa3ee250-9d92-495f-9cd0-16adf0f90c37
- Certificate of Completion- Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans (TCPS 2: CORE)- Issued July 2021
- Initiating and Planning Projects, February 2022, University of California Via Coursera https://www.coursera.org/account/accomplishments/certificate/M29N337YLHDR
- Confidential
- Confidential
- Confidential
Certification
Certified Digital Marketing Associate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Certified Digital Marketing Associate
01-2022
• Certificate of Completion- Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans (TCPS 2: CORE)
07-2021
Master of Business Administration -
University Canada West
01.2021 - 01.2022
Business Development Manager
Zenith Bank Plc
03.2020 - 06.2021
Retail Banking Officer
Zenith Bank Plc
03.2020 - 06.2021
Customer Service Executive
Zenith Bank Plc
10.2008 - 03.2020
Bachelor of Science - Business Administration
Covenant University
01.2003 - 01.2007
Senior School Certificate - Senior School
Gideon Comprehensive High School
01.1998 - 01.2003
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