Ajesh Kumar Jaya
Halifax,NS
Summary
At SolutionInc, I excelled as Technical Support Engineer, becoming proficient in SQL and Linux commands. I consistently demonstrated exceptional problem-solving skills and teamwork. My proactive efforts significantly improved network performance and customer satisfaction, highlighting my technical expertise and collaborative nature.
Overview
3
3
years of professional experience
Work History
Technical Support Engineer
SolutionInc
Halifax, Nova Scotia
05.2022 - Current
- Triage and resolve incoming customer tickets in a quick and effective manner.
- Setup and configure various networking equipment, such as wireless access points, switches, and servers.
- Work and communicate with a small team to achieve common goals.
- Troubleshooting skills with network protocols such as DNS, TCP/IP, SMTP, and SNMP.
- Managed server-side operations on Windows Server.
- Handled SQL queries to maintain database integrity.
- Conducted database backups, recovery, and security operations to maintain system reliability.
- Troubleshot and resolved database-related issues.
- Addressed technical problems by providing remote support and making onsite visits.
- Worked on multiple projects involving tech scheduling, equipment configuration and remote or onsite installation assistance.
- Performed operations on Linux servers through the command-line interface (CLI).
- Performed firmware upgrades to maintain optimal server performance.
- Configured and upgraded wireless controllers to enhance network performance.
- Managed and maintained Microsoft 365 admin accounts, ensuring seamless user access and security.
- Compiled and delivered comprehensive ticket reports to customers.
- Addressed customer concerns by diagnosing issues during calls and delivering effective resolutions.
- Worked on flexible hours for production, backup, and on-call support for a 24/7 environment.
Education
Post Graduation Diploma - Computer Programming
Institut Supérieur D'Informatique
Montreal, QC02-2022
Bachelor of Computer Applications - Computer Science
Panjab University
Chandigarh, India05-2019
Skills
- Independent Problem-Solving
- Responsibility and accountability in professional practice
- Effective Team Player
- Proficient in time management and task prioritization
- Experienced in SQL commands
- Solid Understanding of TCP/IP Protocols
- Practiced in Web Development with HTML, CSS, JavaScript, and Python
- Skilled in Linux commands
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Malayalam
Native/ Bilingual
References
References available upon request.
Timeline
Technical Support Engineer
SolutionInc
05.2022 - Current
Post Graduation Diploma - Computer Programming
Institut Supérieur D'Informatique
Bachelor of Computer Applications - Computer Science
Panjab University
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