AJEET KUMAR TIWARI

Responsibilities:

• Develop, implement, and optimize SQL queries and stored procedures.
• Ensure database performance, stability, and security.
• Monitor and ensure the proper functioning of Windows Operating Systems and Windows Servers.
• Perform routine system checks and maintenance.
• Manage and troubleshoot FTP servers, and VPN connections.
• Configure and support network protocols and communication.
• Diagnose and resolve system and application issues.
• Provide technical support, and escalate issues as necessary.
• Use the ServiceNow platform for incident management, request fulfillment, and other IT service management processes.
• Create, update, and manage tickets within the ServiceNow system.
• Apply ITIL best practices to ensure effective IT service management.
• Participate in ITIL-based service improvement initiatives.
• Utilize basic knowledge of programming languages, such as .NET and C#.
• Assist in software development and debugging processes.
• Create and maintain interactive dashboards and reports using Power BI.
• Analyze data to provide actionable insights for decision-making.
• Resolved escalated user complaints promptly, while maintaining high levels of customer satisfaction.
• Using Google Logs Explorer and Graylog for troubleshooting API requests and responses.
• I have been currently working for Centiro Solutions from the Vancouver office in Canada for the last four months.

• Four months of experience at Kyndryl India, working on the FileNet and MDM applications of IBM for Vodafone Idea, Pvt. Ltd. From September 2022 to January 2023.
• Involved in the development and support of the Filenet and MDM applications.
• Monitoring the server and its components.
• Analyze the written query and check the application to see if it is working through queries.
• Writing small, needful queries as required.
• Resolving the issue of users of the application.
• Taking follow-up with the development team to fix the issue permanently.
• Raising RFCs as required.
• Involved in the upgrade and support of the Filenet and MDM applications.
• Monitoring the server and its components.

• 1 year 7 months experience in Goldilocks Technologies in linux administration from Jan 2021 to July 2022

• Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
• Provided advice to clients on the most suitable insurance policies for their individual needs.
• Counseled prospects and policyholders on coverage, limits and regulations.