AJEESA PATEL
Laval,Quebec
Summary
Proficient customer service representative with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. relationships. Polite, professional and a solid history of surpassing productivity and quality targets in high-volume settings.
Overview
5
5
years of professional experience
Work History
Bilingual Customer Service Agent
Alorica
Montreal, Quebec
09.2019 - 01.2020
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Educated customers how to use company systems, complete forms and obtain desired services.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Answered over 40 calls per day to meet fast-paced call center demands.
Restaurant Cashier
Coq-O-Bec
Dorval, Quebec
09.2017 - 10.2017
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Counted cash in register drawer at beginning and end of shift.
Merchandiser
pharmaprix
Outremont, QC
01.2015 - 09.2016
- Updated pricing and signage to complete product displays and educate customers.
- Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.
- Monitored merchandise for damage and un-saleable or returnable condition to submit damage claims and minimize store loss.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Arranged consistent shelves, bins and racks at by following established planograms.
- Loaded and unloaded merchandise using ladder and pallet jack.
Education
High School Diploma -
Ecole Secondaire Lavoie
Montreal, QC06.2017
Skills
- Inbound and Outbound Calling
- Operating systems CRM/CSC/OMS and MS Office
- Bilingual French and English
- Empathetic and genuine
- Order Fulfillment
- Customer Relations
- Exemplary Work Ethic
- Outstanding Communication Skills
- Multi-line phone talent
- Shipping procedures understanding
- Documentation And Reporting
- Outstanding communication skills
- Documentation and reporting
- Order fulfillment
- Recordkeeping strengths
Timeline
Bilingual Customer Service Agent
Alorica
09.2019 - 01.2020
Restaurant Cashier
Coq-O-Bec
09.2017 - 10.2017
Merchandiser
pharmaprix
01.2015 - 09.2016
High School Diploma -
Ecole Secondaire Lavoie
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