Ajeenkya Birodkar

• Successfully managed a unit consisting of 4 product managers
• Introduced seamless real-time standalone and integrated forex deal booking via the InstaBIZ corporate mobile banking application
• Onboarded Infosys Limited for developing a unified distribution platform to modernise spot and swap trade execution capabilities
• Developed the iTreasury customer portal for unifying treasury products and services, and augmented iTreasury with features such as digital underlying document upload, online confirmations for forwards and derivatives, single sign-on via InstaBIZ, etc.
• Developed the dedicated economic research portal on the ICICI Bank website and enabled research report delivery via WhatsApp
• Implemented REST APIs within the FX Online forex trade execution platform to catalyse smoother API integrations, replacing erstwhile SOAP APIs
• Partnered with NPCI (National Payments Corporation of India) to introduce instant real-time UPI-based cross-border remittances, card payments, and QR-based payments
• Initiated the development of an AI-based chatbot, powered by Google Dialogflow, for customised economic research delivery
• Created a graphical dashboard for real-time tracking of the customer onboarding journey

• Developed an account validation API for online purchase of mutual funds via debit cards
• Created a brand new reward point management system for automating execution of routine campaigns and providing a plethora of redemption options to customers
• Introduced merchant category based dynamic daily spending limits to facilitate approval of genuine high value transactions
• Enabled real-time IVR based interventions to salvage declined spends

• Initiated projects for sourcing remittances via online channels and money changers
• Formalised standard operating procedures for remittance sourcing via money changers and forex card sourcing via branches
• Drove NCA (New Customer Acquisition) via incentive based customer campaigns and sales contests
  

• Helped launch the 'Nexxt' interactive credit card, which features buttons to choose amongst various modes of payment
• Monitored customer usage trends for entertainment offers provided in partnership with BookMyShow and concierge services provided in partnership with EuropAssistance to analyse and ensure cost-effectiveness
• Managed design and dissemination of physical and digital marketing collateral

• Generated incremental revenue by designing and executing sales contests for direct marketing agencies (DMAs)
• Revamped the DMA High Rise loyalty management platform and the Developer High Rise pre-approved property management platform
• Ensured smooth execution of the monthly channel payout activity

• Launched contactless forex cards enabled with the Visa payWave technology
• Introduced real-time API-driven online forex card reload and refund
• Developed real-time API-driven functionalities to view balance and statements, toggle card status, and modify contact details
• Enabled delivery of transaction alerts and OTPs to international mobile numbers
• Enabled forex card transactions at Duty Free Stores across India
• Implemented the 3D Secure second factor authentication (2FA) protocol

Grade Point Average (GPA): 5.28 / 7

Final Year Percentage: 69.27%