Ajay Pal Singh
Surrey,BC
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Supervisor
Peace Furniture
Surrey, British Columbia
07.2019 - 06.2024
- Assisted in managing customer accounts including updating contact information, payment records.
- Prepared reports summarizing daily sales activities for management review.
- Explained warranties and maintenance requirements for products purchased by customers.
- Completed sales transactions quickly and accurately while ensuring customer satisfaction.
- Restocked shelves with new inventory as needed.
- Processed sales transactions using point-of-sale systems.
- Communicated regularly with vendors to request additional stock when necessary.
- Maintained cleanliness of the showroom by dusting and polishing furniture items.
- Maintained accurate records of sales transactions and customer information.
- Organized promotional events such as clearance sales or holiday discounts.
- Inspected returned merchandise for damages prior to restocking it back into inventory.
- Processed all paperwork related to sales transactions including invoices, credit card slips.
- Ensured proper display of merchandise on showroom floor according to company standards.
- Assisted customers in selecting furniture pieces that fit their design preferences, budgets and lifestyles.
- Collaborated with team members to achieve sales goals.
- Maintained knowledge of current sales, promotions, and policies regarding payment and exchanges.
- Controlled inventory levels by conducting physical counts periodically.
- Demonstrated product features and benefits to customers.
- Attended training sessions for product knowledge updates.
Sales Associate
Kitply Industries
Surrey, BC
02.2019 - 05.2019
- Attended weekly team meetings to review performance goals and objectives.
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed trusting relationships with customers by making personal connections.
Crew Member
Booster Juice
Edmonton, AB
04.2017 - 12.2018
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Adhered to health department regulations regarding food handling procedures.
- Restocked kitchen supplies including food products and utensils.
- Checked expiration dates on all products before serving them to customers.
- Assisted management team with inventory counts of food products and beverage supplies.
- Informed customers about daily specials in an engaging manner.
- Educated customers on menu items, product ingredients and nutritional values.
- Resolved customer complaints in a professional manner.
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
Education
Diploma - Applied Financial Services
Northern Alberta Institute of Technology
Edmonton, AB05-2019
Bachelor of Commerce Degree -
DAV College
Jalandhar06.2016
Skills
- Active listening
- Communication
- Bilingual
- Computer skills
- Customer service
- Interpersonal skills
- Teamwork
- Willingness to learn
- Leadership
- Management skills
- Problem-solving
- Time management
- Patience
- Self Confidence
- Coordinating
- Multi-tasking
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Supervisor
Peace Furniture
07.2019 - 06.2024
Sales Associate
Kitply Industries
02.2019 - 05.2019
Crew Member
Booster Juice
04.2017 - 12.2018
Diploma - Applied Financial Services
Northern Alberta Institute of Technology
Bachelor of Commerce Degree -
DAV College
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