AJAY YADAV
Summerside,Canada
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Overview
6
6
years of professional experience
Work History
Construction labour helper
Asset Rise Management
Summerside, Prince Edward Island
09.2024 - Current
- Site Cleanup: Remove debris, rubble, and other obstacles from the construction site.
- Site Clearing: Clear vegetation, perform grading, and backfill holes to prepare the ground for construction.
- Material Handling: Load, unload, and move building materials, tools, and heavy equipment to various work areas.
- Concrete & Asphalt Work: Assist in spreading, pouring, and finishing concrete and asphalt.
Customer Service Supervisor
IO SOLUTIONS CALL CENTER
12.2022 - 09.2024
- Supervise agents daily so that they obtain the expected results in terms of both sales and quality.
- Strengthen the quality with the team to which he / she will be dedicated by listening alongside the agents and listening remotely with systematic feedback in both cases.
- Efficiently develop the skills of the employees, especially in call management, sales and quality.
- Implement specific and customized coaching plans and set goals to achieve for our agents.
- Ensure that our agents use their tools properly.
- Serve as a mentor for our agents. Take calls to show the agents the right way to do things when necessary.
- Document interactions and coaching with our agents.
Internet Technical Sale Representative
IO SOLUTIONS CALL CENTER
12.2022 - 07.2023
- Offer products and technical support to cater the client’s internet, cable and telecommunication needs to retail stores, businesses, commercial enterprises, and customers.
- Provide services (booking, dispatch) to field technicians.
- Assist and service on the field sales specialists.
- Troubleshoot technical problems related to the services and equipment.
- Identify any sales opportunities for existing customer base and potential customers.
- Promote available promotions and achieve revenue generation targets.
Paladin Security Communication
03.2021 - 11.2022
- Ask the customer about the problem and solve it within a reasonable time limit and during the first contact.
- Reach and attain sales objectives tailored to each client's needs to ensure that they are satisfied and content with the service provided.
- Receive and incorporate feedback on a regular basis, to improve your personal and professional development.
Order picker operator
SCI logistics
Mississauga, Canada
01.2020 - 06.2020
- Company Overview: Mississauga, Ontario
- Record product, packaging, and order information on specified forms and records.
- Examine and inspect containers, materials, and products to ensure that packing specifications are met.
- Mark and label containers, container tags, or products, using marking tools.
- Obtain, move, and sort products, materials, containers, and orders, using hand tools.
- Mississauga, Ontario
Education
Computer Systems Networking Technician -
Canadore College
Mississauga, ON04.2021
High School Diploma - SCIENCE
04.2016
Skills
- English Language
- Customer and Personal Service
- Critical Thinking
- Production and Processing
- Public Safety and Security
- Time Management
- Equipment operation
- Effective communication
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
References
References available upon request.
Timeline
Construction labour helper
Asset Rise Management
09.2024 - Current
Customer Service Supervisor
IO SOLUTIONS CALL CENTER
12.2022 - 09.2024
Internet Technical Sale Representative
IO SOLUTIONS CALL CENTER
12.2022 - 07.2023
Paladin Security Communication
03.2021 - 11.2022
Order picker operator
SCI logistics
01.2020 - 06.2020
Computer Systems Networking Technician -
Canadore College
High School Diploma - SCIENCE
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