Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Ajay Thillainathan

Toronto

Summary

Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skill in any role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Aviation Screening Officer

Toronto Pearson Airport
01.2024 - Current
  • Participated in regular evaluations conducted by higher authorities, demonstrating proficiency in aviation screening techniques.
  • Collaborated closely with airline representatives for smooth coordination of operations at the checkpoint area.
  • Identified potential threats by analyzing passenger behavior and reporting suspicious activities to supervisors.
  • Conducted thorough pat-down searches when necessary, adhering strictly to privacy standards while prioritizing safety.
  • Upheld strict adherence to CATSA guidelines, contributing to the maintenance of a safe travel environment for all passengers.
  • Conducted efficient screenings of carry-on baggage by operating X-ray machines according to established protocols.
  • Resolved conflicts among passengers or staff, maintaining professionalism during high-pressure situations.
  • Supported emergency response efforts by collaborating closely with airport authorities and first responders during critical events.

Broil Cook

The Keg
11.2022 - 08.2024
  • Maintained compliance with local health codes through regular cleaning, sanitation checks, and safe food handling practices.
  • Communicated proactively with front-of-house staff regarding dish availability, wait times, or any potential issues impacting guest experience.
  • Mastered various cooking techniques including grilling, roasting, searing, baking multiple types of proteins such as beef, chicken, seafood.
  • Showcased adaptability by stepping into various roles within the kitchen when needed to ensure smooth service during busy periods.
  • Maintained a positive attitude under pressure during peak service hours, ensuring consistent output of quality dishes to all guests.
  • Raised customer satisfaction levels with timely preparation of special requests and dietary accommodations as needed.
  • Implemented effective time management strategies to handle multiple orders simultaneously while maintaining quality standards.
  • Assisted in onboarding new staff by providing comprehensive training on broil cooking techniques, equipment usage, and safety procedures.
  • Continually sought opportunities for professional development by attending industry conferences, workshops, and training sessions to stay updated on the latest culinary trends and techniques.

Food Expeditor

The Keg
07.2021 - 08.2022
  • Trained new expeditors and food runners according to company policies and standards.
  • Assisted preparation of food plates, overseeing quality, and appearance.
  • Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
  • Increased order accuracy through effective communication between front-of-house and back-of-house teams.
  • Supported overall restaurant success by stepping in to assist other team members during peak service hours.
  • Leveraged strong multitasking abilities to manage competing demands under pressure, consistently delivering high-quality results while maintaining a positive attitude.
  • Worked closely with management to identify and implement process improvements that led to increased operational efficiency and overall team success.

Sales Associate

Real Canadian Superstore
03.2020 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

GED -

Winston Churchill Collegiate Institute
06.2021

Skills

  • Patience and tolerance
  • Passenger screening
  • CCTV monitoring
  • Fire safety awareness
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Operations management

Certification

  • Standard First Aid Certification, Canadian Red Cross, 01/01/22, 12/31/25
  • Security Guard/Private Investigator Licenses, 01/01/22, 12/31/25
  • RAIC Licenses, 01/01/23, 12/31/29

Languages

English
Full Professional

References

Available upon request 

Timeline

Aviation Screening Officer

Toronto Pearson Airport
01.2024 - Current

Broil Cook

The Keg
11.2022 - 08.2024

Food Expeditor

The Keg
07.2021 - 08.2022

Sales Associate

Real Canadian Superstore
03.2020 - 08.2021

GED -

Winston Churchill Collegiate Institute

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Ajay Thillainathan