Ajay Singh Virk
Coquitlam,B.C.
Summary
Resourceful and adaptable professional with experience in dispatch operations, event management, customer service, and office administration. Skilled in coordinating teams, resolving conflicts, and managing high-volume communication with accuracy and professionalism. Recognized for strong organizational ability, attention to detail, and delivering positive client and public experiences across both private and public safety environments .Eager to contribute problem-solving and leadership skills to a dynamic, client-focused organization .
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Attendant/Dispatcher
Mainroad Group
07.2024 - Current
- Handled 100+ calls daily regarding road maintenance issues and emergencies, prioritizing cases to ensure rapid response and public safety.
- Dispatched maintenance crews and resources across the Lower Mainland, Vancouver Island, the East Kootenays, and Alberta, coordinating large-scale coverage and timely service delivery.
- Logged and tracked all incidents using an in-house call management system, maintaining complete and accurate records to meet company safety and compliance standards.
- Delivered professional customer service by resolving public inquiries and de-escalating complaints, fostering community trust in emergency response services.
Event Manager
Givergy
11.2023 - Current
- Partnered with nonprofit and corporate clients to design tailored fundraising strategies for galas, auctions, and charity events, ensuring alignment with organizational goals.
- Directed teams of up to 5 volunteers and staff per event, coordinating roles and workflows to deliver seamless experiences for up to 500+ attendees.
- Acted as primary liaison for clients, proactively resolving last-minute issues and ensuring high client satisfaction throughout event.
- Oversaw fundraising events with contributions often exceeding $1M, ensuring bids were recorded accurately and all payments were processed securely and in compliance with client and platform requirements.
- Monitored and reported real-time fundraising progress during live events, enabling clients to adjust strategies and frequently surpass donation targets.
Event Support
Givergy
11.2022 - Current
- Managed registration and check-in for events with up to 500+ attendees, streamlining entry to create a smooth guest experience
- Resolved real-time technical issues with fundraising platforms, payment systems, and AV equipment, minimizing disruptions and maintaining professional event flow.
- Supported Event Managers by coordinating behind-the-scenes logistics and executing detailed instructions to ensure successful event outcomes.
Office Assistant
Nations First Immigration
12.2020 - 12.2021
- Assisted 20+ clients weekly with form preparation, appointment scheduling, and immigration service inquiries, ensuring accuracy in documentation and a supportive client experience.
- Communicated with clients from diverse cultural backgrounds, providing clear instructions and empathetic service to ease stressful immigration processes.
- Assisted with office operations by managing incoming calls, emails, and walk-in inquiries, ensuring clients received timely responses.
- Maintained and updated client files in an internal database, ensuring all records were accurate, confidential, and compliant with immigration service standards.
General Clerk/Cashier
Save On Foods
04.2017 - 12.2018
- Delivered friendly and efficient customer service to hundreds of shoppers daily, ensuring positive store experiences.
- Processed cash, debit, and credit transactions with accuracy and responsibility, consistently balancing tills.
- Supported store operations by restocking shelves, maintaining clean display's, and assisting with inventory management.
- Collaborated with team members to meet store performance goals and uphold company service standards
Education
Bachelor of Arts - Criminology
Simon Fraser University
Burnaby, BC06.2024
High School -
Cariboo Hill Secondary School
Burnaby, BC01.2019
Skills
- Customer Service and Client Relations
- Dispatching and Call Center Operations
- Event Planning and Coordination
- Office Administration and Database Management
- Conflict Resolution and Communication
- Critical Thinking and Problem Solving
- Team Leadership and Collaboration
- Attention to Detail and Accuracy
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working
Certification
- Class 5 Driver’s License
- Occupational First Aid Level 1
- CPR/AED Level C
Timeline
Call Center Attendant/Dispatcher
Mainroad Group
07.2024 - Current
Event Manager
Givergy
11.2023 - Current
Event Support
Givergy
11.2022 - Current
Office Assistant
Nations First Immigration
12.2020 - 12.2021
General Clerk/Cashier
Save On Foods
04.2017 - 12.2018
Bachelor of Arts - Criminology
Simon Fraser University
High School -
Cariboo Hill Secondary School
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