Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AJAY SHARMA

Niagara Falls,Ontario

Summary

Operations Manager with extensive experience in logistics management and process standardization. Successfully implemented demand and supply planning strategies that improved operational efficiency. Demonstrated expertise in sales support and operational planning, leading to enhanced negotiation outcomes and service delivery. Recognized for innovative approaches that foster a positive work environment and drive team performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Operations Manager

Golden Bear International
07.2023 - Current
  • Managing overall operations and logistics
  • Developing and optimizing the network of transportation, hauling, steamship and logistics partners
  • Helping in growing in different segments including Internal Mill Supply, Domestic Brokerage, and Export Brokerage
  • Managing claims
  • Reviewing the profitability of orders
  • Proficient in Cie Trade software
  • Improving customer service levels by providing the immediate solution with minimum turn around time
  • Implementation of Cie Trade.net software for the business operations and logistics
  • Negotiating the Inland Freights with the Truckers/Transportation companies
  • Arranging the best possible Ocean Freight rates from the direct steamship lines and freight forwarders
  • Helping in filing B-13/CERS for the customers for Canadian shipments
  • Assisting colleagues and subordinates, fostering a collaborative environment within the organization
  • Preparation of the SOP's for the different processes in the business
  • Conducting interviews and hiring candidates and providing the training to them to get familiar with the processes and software usage

Senior Logistics Manager

KNAM Marketing FZE
02.2023 - 05.2023
  • Arranged and negotiated the best prices for Inland and Ocean Transportation, achieving cost savings of 40% by leveraging strategic partnerships and market analysis
  • Ensured timely submission of shipping instructions, reducing rollover and per diem charges by 100% through meticulous planning and coordination with Freight Forwarders and Shipping Lines
  • Liaised with overseas truckers for within-Origin movement, enhancing compliance and operational efficiency by 90% through adherence to international and domestic regulations

Operations Lead

Khanna Paper INC.
04.2017 - 01.2023
  • Preparing priority list of Shipping Line to be used, considering the cost
  • Arranging monthly bookings from direct Steamship Lines and Freight Forwarders
  • Reviewing and Analyzing the order management report along with the order matching report
  • Ensuring timely submission of shipping instructions to avoid any rollover - per diem charges from the Freight Forwarder / Shipping Line
  • Achieving target on clearing all Shipments without any extra cost like Demurrage, Ground Rent and Detention
  • Provided profitability analysis to management
  • Keeping check on the timely payments to the suppliers and service providers to maintain the credit worth/rating of the company in the US market.
  • Developed and implemented a quality assurance program that improved customer satisfaction by 95% by conducting regular training sessions and monitoring key performance metrics
  • Established and lead the customer service representatives team, providing guidance and support to enhance their skills and performance
  • Maintaining the performance report of suppliers and customers
  • Proficient in utilizing Cie Trade and Quick-books online software
  • Releasing the payment through the bank portal and authorizing the ACH and WIRES
  • Bank Reconciliations with the QuickBooks online software
  • Preparing SOP's for the different process of the business
  • Timely issuance of Bank documents to the customer's bank
  • Following up with the customers and brokerage agents for the pending payments
  • Negotiating and arranging the monthly or quarterly rates from the Steamship lines and Freight forwarders
  • Conducting interviews and hiring candidates and to ensure that the customer receives outstanding services by addressing their inquiries, resolving complaints, and providing the best of the available information

Senior Customer Service Executive

Khanna Paper Mills Ltd.
04.2009 - 02.2017
  • Handling orders management
  • Checking and processing payments to Shipping Lines and to Indian customs
  • Providing the shipment schedule to the customer
  • Reviewing and Authorizing Purchase Orders and allocating the containers to the suppliers based in US
  • Getting dispatch information & co-ordination with Suppliers and Truckers
  • Submitting shipping instructions to the Freight Forwarder
  • Adept in using Cie Trade software
  • Checking and authorizing the documents issued to the customer
  • Arranging Bill of Ladings from Shipping Line/Freight Forwarder
  • Maintaining Report on Material on Trial and Sample Management
  • Handling Claim Management after analyzing the report received from the Quality Inspectors

Education

Bachelor of Commerce -

D.A.V College

P.G.D.B.A - Finance

Symbiosis Centre for Distance Learning

Skills

  • Innovative
  • Service-focused
  • Planning
  • Positive Approach
  • Problem-solving
  • Operations management
  • Customer service
  • Freight negotiation
  • Logistics optimization
  • Process improvement

Certification

Supply Chain Operations, Rutgers University, 11/01/24

Timeline

Operations Manager

Golden Bear International
07.2023 - Current

Senior Logistics Manager

KNAM Marketing FZE
02.2023 - 05.2023

Operations Lead

Khanna Paper INC.
04.2017 - 01.2023

Senior Customer Service Executive

Khanna Paper Mills Ltd.
04.2009 - 02.2017

Bachelor of Commerce -

D.A.V College

P.G.D.B.A - Finance

Symbiosis Centre for Distance Learning

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