Ajay Sharma
Truro,NS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
BW Glengarry_Scanway Catering
Truro, Nova Scotia
06.2023 - Current
- Collaborate with hotel executives and management to ascertain the requirements for food and beverage at any time, whether for general guests or special events and occasions
- Manage the stock rotation and inventory of all consumables and perishables, ensuring that all consumables are fresh
- Order and manage the supply from external vendors of all perishable and condiment items required at the hotel
- Liaise with the events team and catering team to ascertain special requirements for large volume events and special requests for menu changes and dietary restrictions
- Monitor the performance of the food and beverage team and perform regular performance reviews
- Manage the food and beverage budget, forecast future budget requirements, and provide reports on expenditure and costs
- Collaborate with external vendors to secure contracts to supply food and beverage to the hotel
- Research and analyze supplier prices to lock in the best deals and prices for the hotel and negotiate contracts with suppliers
- Develop and implement effective feedback gathering initiative to gain information about the satisfaction of guests' meal experiences
- Ensure the check-in and check-out functions run smoothly
- Collaborate with the HR department to hire and train new staff as needed.
Cluster Manager
SOCIAL Impresario Entertainment and hospitality pvt. Ltd
New Delhi
10.2022 - 05.2023
- Analyzed data regularly to evaluate trends or changes that could impact on service delivery or operations within the cluster.
- Developed and maintained strong relationships with key stakeholders in the cluster.
- Managed budgets for the cluster, ensuring financial targets were achieved within agreed timelines.
- Prepared reports on performance, budgeting, staffing levels, resource allocation and other related matters for senior management.
- Provided guidance and support to staff on operational procedures, policies and processes.
General Manager
SOCIAL Impresario Entertainment and hospitality pvt. Ltd
New Delhi
11.2019 - 08.2022
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Supervised employees through planning, assignments, and direction.
Assistant General Manager
SOCIAL Impresario Entertainment and hospitality pvt. Ltd
New Delhi
09.2018 - 09.2019
- Manage and store vendors’ contracts and invoices
- Coordinate communication between front of the house and back of the house staff
- Prepare shift schedules
- Supervise kitchen and wait staff and provide assistance, as needed
- Keep detailed records of daily, weekly and monthly costs and revenues
- Monitor compliance with safety and hygiene regulations
- Gather guests’ feedback and recommend improvements to our menus.
Restaurant Manager
SOCIAL Impresario Entertainment and hospitality pvt. Ltd
New Delhi
12.2016 - 09.2018
- Recruiting, training and supervising staff
- Agreeing and managing budgets
- Promoting and marketing the business
- Overseeing stock levels
- Keeping statistical and financial records
- Assessing and improving profitability
- Handling administration and paperwork
- Making improvements to the running of the business and developing the restaurant.
Asst Manager
SOCIAL Impresario Entertainment and hospitality pvt. Ltd
New Delhi
05.2016 - 12.2016
- Assisting the Manager in creating and regularly monitoring the department’s operational budget
- Coaching, mentoring, and motivating team members to help drive sales while delivering exceptional customer service
- Acting as the liaison and partner between customers, sales associates, and leadership teams
- Staying up-to-date with detailed knowledge on new and existing products
- Achieving store financial targets and implementing new or existing loss prevention procedures
- Recruiting, supervising, and developing new staff members
- Working with the leadership team to deliver promotional strategies and programs
- Studying market research and trends to determine and forecast customer demand, potential sales volumes, and competitor sales.
Restaurant Supervisor
J W MARRIOTT MARQUIS DUBAI
Dubai, UAE
01.2014 - 12.2016
- Monitoring effectiveness of the workflow and sequence of service during service periods and providing hands-on support as and when required
- Provide constant coaching, counseling and discipline to colleagues to ensure their capability to meet the needs of the customer and organization
- Monitoring customer satisfaction and responding to customer feedback and complaints
- Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Closely monitoring the cashiering function of the outlet and do the cash auditing whenever necessary
- Conduct taste panels and menu classes on daily basis.
TEAM LEADER
The Grand New Delhi
New Delhi
01.2011 - 08.2014
Guest Service Associate
The Lalit Hotel
New Delhi, India
01.2010 - 01.2011
Guest Service Associate
INTERCONTINENTAL HOTEL GROUP CROWN PLAZA TODAY GURGAON
Gurgaon
01.2009 - 12.2009
Education
B.A. HONS, INTERNATIONAL HOSPITALITY MANAGEMENT -
THAMES VALLEY UNIVERSITY
C.B.S.E, 12TH STANDARD -
ST. SOPHIA SENIOR SECONDARY PUBLIC SCHOOL
Skills
- Food and Beverage Operations
- Cost Control
- Labor Management
- Ordering Supplies
- Menu development
- Beverage knowledge
- Relationship Building
- Employee Supervision
- Portion Control
- Event Coordination
- Money Handling
- Quality Control
Current Status
Permanent Resident
Personal Information
- Date of Birth: 11/25/1985
- Nationality: Indian
- Marital Status: Married
Languages
English
Full Professional
Hindi
Native/ Bilingual
Certification
- Smart Serve Certificate
- Food And Safety Certificate
Timeline
Food and Beverage Manager
BW Glengarry_Scanway Catering
06.2023 - Current
Cluster Manager
SOCIAL Impresario Entertainment and hospitality pvt. Ltd
10.2022 - 05.2023
General Manager
SOCIAL Impresario Entertainment and hospitality pvt. Ltd
11.2019 - 08.2022
Assistant General Manager
SOCIAL Impresario Entertainment and hospitality pvt. Ltd
09.2018 - 09.2019
Restaurant Manager
SOCIAL Impresario Entertainment and hospitality pvt. Ltd
12.2016 - 09.2018
Asst Manager
SOCIAL Impresario Entertainment and hospitality pvt. Ltd
05.2016 - 12.2016
Restaurant Supervisor
J W MARRIOTT MARQUIS DUBAI
01.2014 - 12.2016
TEAM LEADER
The Grand New Delhi
01.2011 - 08.2014
Guest Service Associate
The Lalit Hotel
01.2010 - 01.2011
Guest Service Associate
INTERCONTINENTAL HOTEL GROUP CROWN PLAZA TODAY GURGAON
01.2009 - 12.2009
B.A. HONS, INTERNATIONAL HOSPITALITY MANAGEMENT -
THAMES VALLEY UNIVERSITY
C.B.S.E, 12TH STANDARD -
ST. SOPHIA SENIOR SECONDARY PUBLIC SCHOOL
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