Ajay Saini
Edmonton,AB
Summary
Driven Store Manager with a proven track record at Tom Harris Cellular Ltd., excelling in customer service management and inventory control. Leveraged outstanding communication and team leadership skills to exceed sales goals, enhance customer satisfaction, and mentor staff for peak performance. Achieved significant store growth through strategic planning and effective team coaching. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
12
12
years of professional experience
Work History
Store Manager
Tom Harris Cellular Ltd.
Edmonton, AB
09.2013 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Maintained customer satisfaction with quick and professional handling of product returns.
Sales Associate
Sherwood Buick GMC
Sherwood Park, AB
06.2012 - 08.2012
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
Education
Post Graduate Diploma - Marketing
Humber College
Toronto, ON05.2012
MBA - Marketing
PCTE College
Ludhiana, Punjab, India04.2010
Bachelor's of Commerce - Accounting
SCD Govt. College
Ludhiana, Punjab, India04.2008
Skills
- Customer Service
- Store operations
- Customer Service Management
- Training and mentoring
- Team Leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Accomplishments
· Won Tom Harris President’s Club for the year 2014, 2015 and 2019 for Tom Harris Cellular Ltd (Largest TELUS Authorized Dealership in Canada).
· Won TELUS President’s Club (TELUS Spirit's Award) for contributing top FFH sales in 2014 and 2018 (Among Top 65 members across Canada).
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Store Manager
Tom Harris Cellular Ltd.
09.2013 - Current
Sales Associate
Sherwood Buick GMC
06.2012 - 08.2012
Post Graduate Diploma - Marketing
Humber College
MBA - Marketing
PCTE College
Bachelor's of Commerce - Accounting
SCD Govt. College