Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ajay Manhas

Cambridge

Summary


Dedicated and result-driven hospitality professional with experience in dynamic and fast-paced industry. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Seeking to leverage my expertise to enhance guest satisfaction and drive positive outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Press Operator

Kromet International
04.2024 - Current
  • Operating different press machines to ensure timely completion of projects and managing workload as per standard procedures.
  • Maintained accurate records of completed jobs, including relevant data such as run times, material usage, and any issues encountered during production runs.

Restaurant Team Member

MANTRA ( Part Time )
01.2024 - Current


  • Communicating with co-workers to ensure timely delivery of orders, resulting in increased efficiency and satisfied customers.
  • Maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.

Guest Service Representative

Monte Carlo Inn
05.2023 - 10.2023
  • Assisting guests with inquiries, requests, and providing information about the services
  • Handling and resolving customer complaints or issues in a professional manner
  • Managing multiple tasks simultaneously, such as answering phones, assisting guests, and handling administrative duties

Retail Store Supervisor

Shell
09.2022 - 04.2023
  • Responding to customer inquiries, requests, and concerns via various channels such as phone, email and chat
  • Providing information about products, services, and company policies
  • Resolving customer complaints and issues in a timely and effective manner

Restaurant Supervisor

SUBWAY Restaurants
08.2021 - 08.2022
  • Supervising the order-taking process to ensure accuracy and efficiency
  • Monitoring and managing inventory levels and operational costs, including labor and food costs
  • Providing training to new staff members on restaurant policies, procedures, and service standards

Senior Hotel Manager

Oyo
01.2018 - 02.2020
  • Supervising and coordinating day-to-day activities of various departments within the hotel
  • Ensuring that the hotel operates efficiently and provides high-quality services to guests
  • Developing and implementing sales and marketing strategies to attract guest

Education

Post Graduate Diploma - Hospitality And Tourism Management

Lambton College of Applied Arts And Technology
Mississauga, ON
08-2022

Bachelor of Science - Hospitality Management

Chandigarh University
India
08-2017

Skills

  • Communication and collaboration
  • Time management
  • Customer service
  • Multitasking Abilities
  • Attention to detail
  • Task prioritization
  • Customer service
  • Team building

Certification


• Food Handler Certification- Train Can


• AODA Workplace Wellbeing- OSG


• OHSA Worker Health and Safety Awareness- OHSA


• Smart Serve Certified


• WHIMS Certified


Timeline

Press Operator

Kromet International
04.2024 - Current

Restaurant Team Member

MANTRA ( Part Time )
01.2024 - Current

Guest Service Representative

Monte Carlo Inn
05.2023 - 10.2023

Retail Store Supervisor

Shell
09.2022 - 04.2023

Restaurant Supervisor

SUBWAY Restaurants
08.2021 - 08.2022

Senior Hotel Manager

Oyo
01.2018 - 02.2020

Post Graduate Diploma - Hospitality And Tourism Management

Lambton College of Applied Arts And Technology

Bachelor of Science - Hospitality Management

Chandigarh University

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Ajay Manhas