Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ajay Manhas

Toronto,ON

Summary

Result- driven professional with 3+ years of experience in hospitality and restaurant management. Passionate about promoting lasting customer satisfaction by delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

6
6
years of professional experience

Work History

Guest Service Representative

Monte Carlo Inn
03.2023 - 08.2023
    • Resolved guest complaints and discrepancies in prompt and courteous manner.
    • Welcomed guests on arrival, displaying professional and friendly approach.
    • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
    • Took reservations over phone and through email, recording guest information in computer system and verifying details.

Restaurant Supervisor

SUBWAY Restaurants
08.2021 - 08.2022
    • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
    • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
    • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
    • Monitored food inventory and supplies to prevent waste.

SENIOR HOTEL MANAGER

Oyo Rooms
09.2018 - 02.2020
  • Provided exceptional service and assistance to guests upon check-in.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

ASSISTANT RESTAURANT MANAGER

Jubilant Food, Dominos
06.2017 - 08.2018
  • Assisting staff with food, inventory management and customer communication
  • Preparing sales reports and updating PNL statements.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Supervised all areas of restaurant to keep it clean and well-maintained.

Education

Post Graduate - Hospitality And Tourism Management

Lambton College
Mississauga, ON
08.2022

Bachelor of Science - HospitalityManagement

Chandigarh University
CHANDIGARH
08.2017

Skills

  • Team leading and management
  • Strong organizational and time-management
  • POS systems expert
  • Inventory management
  • Sales and operations
  • Customer communication and feedback
  • Problem-solving skills
  • Proficient with latest technology and Devices
  • Basic MS Office: MS Excel, MS PowerPoint, MS Word
  • Hotel Reservations
  • Inventory Monitoring
  • Creative Solutions

Accomplishments


  • Food Handler Certification- TrainCan, Inc
  • AODA Workplace Wellbeing- OSG
  • OHSA Worker Health and Safety
  • Awareness- OHSA
  • Smart Serve Responsible Service Training
  • Program- Smart Serve Ontario

Languages

English
Professional Working
Hindi
Native or Bilingual

Timeline

Guest Service Representative

Monte Carlo Inn
03.2023 - 08.2023

Restaurant Supervisor

SUBWAY Restaurants
08.2021 - 08.2022

SENIOR HOTEL MANAGER

Oyo Rooms
09.2018 - 02.2020

ASSISTANT RESTAURANT MANAGER

Jubilant Food, Dominos
06.2017 - 08.2018

Post Graduate - Hospitality And Tourism Management

Lambton College

Bachelor of Science - HospitalityManagement

Chandigarh University

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Ajay Manhas