Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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AJAY KUMAR

Weyburn,Canada

Summary

IT Technician with extensive experience at Southern Printers, specializing in backup and recovery solutions alongside user experience design. Provided exceptional technical support, resulting in increased system uptime and improved user satisfaction. Proficient in Microsoft Active Directory management, adept at resolving complex issues and enhancing operational efficiency.

Overview

6
6
years of professional experience

Work History

IT TECHNICIAN

Southern Printers
Weyburn, Canada
05.2024 - Current
  • Provide technical support for computer systems, printers, and network equipment, ensuring minimal downtime.
  • Install, configure, and maintain hardware, software, and peripheral devices.
  • Troubleshoot network connectivity issues and assist with user account management in Microsoft Active Directory.
  • Perform routine system updates, backups, and preventive maintenance.
  • Collaborate with staff to identify IT needs and deliver timely solutions.

IT SUPPORT SPECIALIST

Rail Coach Factory
Kapurthala, India
01.2020 - 01.2021
  • Developed and tested new product offerings prior to release to assist the development team in bug identification.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Provided Tier 1 IT support to non-technical internal users through desk-side support services.
  • Created help desk tickets, troubleshot, and resolved desktop issues.
  • Loaded software, granted permissions, and configured hardware for new employees as part of the onboarding process.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Education

Post-Degree Certificate - Cyber Security

Lambton College of Applied Arts And Technology
Mississauga, ON
08.2022

Bachelor of Computer Application -

IEC University
India
06.2019

Skills

  • Backup and recovery solutions
  • Wireless networking
  • User experience design
  • Component replacement
  • Microsoft Active Directory management
  • Technical writing
  • Software and hardware implementation
  • Data connectivity strategies
  • Vulnerability assessment
  • Helpdesk support

Accomplishments

  • Created an Email server for a client using AWS tools.
  • Created a Website for penetration testing.

Timeline

IT TECHNICIAN

Southern Printers
05.2024 - Current

IT SUPPORT SPECIALIST

Rail Coach Factory
01.2020 - 01.2021

Post-Degree Certificate - Cyber Security

Lambton College of Applied Arts And Technology

Bachelor of Computer Application -

IEC University

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