AJAY KUMAR
Banker
Calgary,AB
Summary
Seasoned Area Sales Manager with background in developing strategic sales plans and leading high-performing teams. Demonstrated skills in fostering client relationships, negotiating contracts, and driving revenue growth. Known for innovative strategies that improve market share and increase customer satisfaction. Successfully transformed underperforming territories into profitable regions.
Overview
10
10
years of professional experience
Work History
Area Sales Manager
SMFG INDIA HOUSING FINANCE CO LTD
Moga, India
09.2022 - 07.2024
- Managed a team of sales representatives in order to achieve maximum results.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Identified new business opportunities within the region through networking activities.
- Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
- Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
- Hired and motivated high-performing sales team.
- Led, trained, and mentored a team of sales professionals, enhancing their skills and performance.
- Provided detailed sales reports and revenue forecasts to senior management.
- Developed sales training programs and materials for team development.
- Tracked sales goals and reporting results as necessary to upper management.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Conducted market research to identify customer needs and trends.
- Developed pricing policies and negotiated contracts with customers.
Branch Head
Equitas Small Finance Bank Ltd
Moga, India
04.2021 - 09.2022
- Managed daily operations of a branch, including customer service, staff scheduling, and product distribution.
- Developed strategies to increase sales and improve customer satisfaction levels.
- Created and implemented new policies that improved the efficiency of the branch's operations.
- Directed the training and development of all staff members in order to ensure they were meeting job requirements.
- Established goals for each department within the branch and monitored their progress towards achieving those goals.
- Analyzed financial statements and prepared reports on budget performance for senior management.
- Conducted regular meetings with team members to discuss any issues or concerns related to their work.
- Assisted with recruitment efforts for positions within the branch when needed.
Cluster Manager
Aditya Birla Capital
Amritsar, India
01.2020 - 03.2021
- Developed and maintained strong relationships with key stakeholders in the cluster.
- Monitored and evaluated performance of team members to ensure quality standards were met.
- Conducted regular meetings with staff to review progress, discuss challenges and identify areas for improvement.
- Provided guidance and support to staff on operational procedures, policies and processes.
- Managed budgets for the cluster, ensuring financial targets were achieved within agreed timelines.
- Prepared reports on performance, budgeting, staffing levels, resource allocation and other related matters for senior management.
Relationship Manager
India Bulls Housing Finance Co Ltd
Ludhiana , India
06.2018 - 07.2019
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Created marketing materials and presentations for prospective clients.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
Relationship Manager
HDFC BANK LTD
Moga , India
11.2014 - 05.2018
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Managed relationships with tax authorities, bankers and auditors.
- Coordinated preparation of external audit materials and external financial reporting.
- Used hedging to mitigate financial risks related to interest rates on company's borrowings.
- Invested funds and recommended appropriate dividend issuances based on historical dividend patterns and expected cash flows.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Communicated with stockholders or other investors to provide information or raise capital.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
MBA - Marketing
Vinayak Mission University
Moga05-2016
Bachelor of Arts - Arts
Shridhar University
India06-2013
Skills
- Territory and account management
- Market and competitive analysis
- Consultative and relationship selling
- Presentations and proposals
- Competitor tracking
- Sales presentation
- Leads prospecting
- Sales training
- Sales tracking
- Sales team supervision
Languages
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- GO FOR IT Contest Achieved in 2023 Which is held in Hong Kong
References
References available upon request.
Timeline
Area Sales Manager
SMFG INDIA HOUSING FINANCE CO LTD
09.2022 - 07.2024
Branch Head
Equitas Small Finance Bank Ltd
04.2021 - 09.2022
Cluster Manager
Aditya Birla Capital
01.2020 - 03.2021
Relationship Manager
India Bulls Housing Finance Co Ltd
06.2018 - 07.2019
Relationship Manager
HDFC BANK LTD
11.2014 - 05.2018
MBA - Marketing
Vinayak Mission University
Bachelor of Arts - Arts
Shridhar University
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