AJAY KUMAR
Whitby,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Para-Transit Driver
Durham Region Transit (Voyago)
09.2023 - Current
- Assisted passengers with luggage and other items, loading and unloading with care.
- Communicated with passengers regarding estimated time of arrival.
- Contributed to a positive work environment through active participation in team meetings, sharing best practices, and offering constructive feedback.
- Managed challenging behavior from passengers professionally while maintaining a calm demeanor under stress.
- Promoted safe driving practices among fellow drivers by adhering to traffic laws, company policies, and defensive driving techniques.
- Worked different route every day based on changing passenger locations and destinations.
- Provided support to passengers with cognitive or sensory impairments by offering clear directions, descriptions of surroundings, and appropriate assistance as needed.
Banquet Server
Hilton Garden Inn
01.2023 - 09.2023
- Gather and transport supplies needed for a function
- Set tables and back-of-house prep space according to service standards
- Serve all food and beverage components according to Hilton’s standards
- Provide dependable, punctual, and enthusiastic service at all times
- Comfortably lift and carry heavy trays and furniture as needed.
Manager
Popeyes Louisiana Kitchen
05.2020 - 12.2022
- Held key-holder responsibility for hiring and training workforce members
- Managed daily store operations including bank deposits, withdrawals, and providing change
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Formulated strategic marketing and promotions initiatives
- Communicated sales and productivity goals to team members
- Followed cleaning schedule and restaurant maintenance
- Strong communication skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Guest Service Agent
Petro-Canada
03.2019 - 06.2021
- Took responsible main shifts and supportive shifts
- Maintained the stock by properly refiling it when necessary
- Removed garbage and looked after the complaints at the carwash area
- Followed guidelines according to Health and Safety Ontario and worked accordingly
- Ensured customer satisfaction by guiding them properly.
Education
Diploma - Hospitality: Hotel and Restaurants Operations Management (HROM)
Durham College
Oshawa, ONSkills
- Customer Relations
- Microsoft Office expertise
- Persistent, determined, motivated and goal orientated
- Responsible and considerate
- Financial Analysis
- Business reporting
- Problem Solving
- Process financial transactions including deposits and withdrawal
- Help build a positive, diverse and equitable work environment
- Recruiting, Staffing and Training
- Deliver quality customer experience
- Attention to Detail
Certification
- Worker Health and Safety
- Food Handlers Certificate
- Accessibility for Ontarians with Disabilities Act (AODA)
- Smart serve
- Workplace Hazardous Materials Information System (WHMIS)
- PSW/Caregiver refresher course
- Workplace Violence and Harassment Prevention
- Digital Marketing Google Certification
References
References provided upon request
Timeline
Para-Transit Driver
Durham Region Transit (Voyago)
09.2023 - Current
Banquet Server
Hilton Garden Inn
01.2023 - 09.2023
Manager
Popeyes Louisiana Kitchen
05.2020 - 12.2022
Guest Service Agent
Petro-Canada
03.2019 - 06.2021
Diploma - Hospitality: Hotel and Restaurants Operations Management (HROM)
Durham College
- Worker Health and Safety
- Food Handlers Certificate
- Accessibility for Ontarians with Disabilities Act (AODA)
- Smart serve
- Workplace Hazardous Materials Information System (WHMIS)
- PSW/Caregiver refresher course
- Workplace Violence and Harassment Prevention
- Digital Marketing Google Certification
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