AJAY KUMAR
HALIFAX,NS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Motor Mechanic
Norm Stanton's Mechanical Repairs
06.2019 - 09.2023
- Test drove vehicles to determine problems and test repairs.
- Changed vehicle oil and replaced filter.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Assessed vehicle maintenance status and completed needed service.
- Rotated and balanced tires for even wear.
- Suspension Repair and Replace parts
- Engine, Transmission or other parts swap and replace
- Adhered to company standards and manufacturer guidelines for each repair.
- Listed work performed on each unit in order to properly invoice customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered prompt service to prioritize customer needs.
Motor Mechanic
DC Mechanical Repairs
10.2018 - 06.2019
- Adhered to company standards and manufacturer guidelines for each repair.
- Listed work performed on each unit in order to properly invoice customers.
- Collected information to correctly file warranty claims.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Repaired broken or damaged brakes, suspension and other undercarriage issues in high-stress environments and with minimal tools.
Motor Mechanic
LK Motors
01.2017 - 09.2018
- Adhered to company standards and manufacturer guidelines for each repair.
- Listed work performed on each unit in order to properly invoice customers.
- Test drove vehicles to determine problems and test repairs.
- Changed vehicle oil and replaced filter.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Assessed vehicle maintenance status and completed needed service.
Customer Service Manager
Australia Post And News Agency
05.2015 - 12.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Created customer support strategy to increase customer retention.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Store Manager
Coles Express Service Station
07.2013 - 04.2015
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Crew Member
McDonald's
03.2012 - 04.2015
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Sales Representative
Australia Post And News Agency
11.2010 - 02.2012
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Education
Certificate IV in Automotive - Mechanics And Repairers
Australian Industry System Institute
Melbourne, VIC03.2016
Certificate III in Automotive And Management - Automotive Mechanics
Cambridge International College
Melbourne, VIC09.2010
MBA - Management
Sikkim Manipal University India
Manipal08.2008
Master of Commerce - Commerce
MDU
Sonipat, India06.2005
Bachelor of Commerce - Commerce
HINDU COLLEGE
SONIPAT06.2003
Skills
- Service Records
- Vehicle Equipment Testing
- Complex Problem-Solving
- Maintenance and Light Repair
- Hand and Power Tools
- Vehicle Inspection and Maintenance
- Scheduled Services
- Retail Sales Customer Service
- Customer Relations
- Customer Service
- Company Product Knowledge
Timeline
Motor Mechanic
Norm Stanton's Mechanical Repairs
06.2019 - 09.2023
Motor Mechanic
DC Mechanical Repairs
10.2018 - 06.2019
Motor Mechanic
LK Motors
01.2017 - 09.2018
Customer Service Manager
Australia Post And News Agency
05.2015 - 12.2016
Assistant Store Manager
Coles Express Service Station
07.2013 - 04.2015
Crew Member
McDonald's
03.2012 - 04.2015
Sales Representative
Australia Post And News Agency
11.2010 - 02.2012
Certificate IV in Automotive - Mechanics And Repairers
Australian Industry System Institute
Certificate III in Automotive And Management - Automotive Mechanics
Cambridge International College
MBA - Management
Sikkim Manipal University India
Master of Commerce - Commerce
MDU
Bachelor of Commerce - Commerce
HINDU COLLEGE
Similar Profiles
William O'HareWilliam O'Hare
Heavy Diesel Mechanic at Andrew Walsh Mechanical RepairsHeavy Diesel Mechanic at Andrew Walsh Mechanical Repairs
PETER (BOONJA) KNIGHTPETER (BOONJA) KNIGHT
Sole Trader at Boonja's Mechanical RepairsSole Trader at Boonja's Mechanical Repairs
Jeffrey AshworthJeffrey Ashworth
Workshop Manager/ Lead Mechanic at CC Smith Mechanical RepairsWorkshop Manager/ Lead Mechanic at CC Smith Mechanical Repairs
Obaleke AjaoObaleke Ajao
Product Technician Analyst at Neocon InternationalProduct Technician Analyst at Neocon International
Rohit SharmaRohit Sharma
IT Project Coordinator (Term) at Halifax Regional MunicipalityIT Project Coordinator (Term) at Halifax Regional Municipality