AJAY KUMAR
HALIFAX,NS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Motor Mechanic
Norm Stanton's Mechanical Repairs
06.2019 - 09.2023
- Test drove vehicles to determine problems and test repairs.
- Changed vehicle oil and replaced filter.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Assessed vehicle maintenance status and completed needed service.
- Rotated and balanced tires for even wear.
- Suspension Repair and Replace parts
- Engine, Transmission or other parts swap and replace
- Adhered to company standards and manufacturer guidelines for each repair.
- Listed work performed on each unit in order to properly invoice customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered prompt service to prioritize customer needs.
Motor Mechanic
DC Mechanical Repairs
10.2018 - 06.2019
- Adhered to company standards and manufacturer guidelines for each repair.
- Listed work performed on each unit in order to properly invoice customers.
- Collected information to correctly file warranty claims.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Repaired broken or damaged brakes, suspension and other undercarriage issues in high-stress environments and with minimal tools.
Motor Mechanic
LK Motors
01.2017 - 09.2018
- Adhered to company standards and manufacturer guidelines for each repair.
- Listed work performed on each unit in order to properly invoice customers.
- Test drove vehicles to determine problems and test repairs.
- Changed vehicle oil and replaced filter.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Assessed vehicle maintenance status and completed needed service.
Customer Service Manager
Australia Post And News Agency
05.2015 - 12.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Created customer support strategy to increase customer retention.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Store Manager
Coles Express Service Station
07.2013 - 04.2015
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Crew Member
McDonald's
03.2012 - 04.2015
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Sales Representative
Australia Post And News Agency
11.2010 - 02.2012
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Education
Certificate IV in Automotive - Mechanics And Repairers
Australian Industry System Institute
Melbourne, VIC03.2016
Certificate III in Automotive And Management - Automotive Mechanics
Cambridge International College
Melbourne, VIC09.2010
MBA - Management
Sikkim Manipal University India
Manipal08.2008
Master of Commerce - Commerce
MDU
Sonipat, India06.2005
Bachelor of Commerce - Commerce
HINDU COLLEGE
SONIPAT06.2003
Skills
- Service Records
- Vehicle Equipment Testing
- Complex Problem-Solving
- Maintenance and Light Repair
- Hand and Power Tools
- Vehicle Inspection and Maintenance
- Scheduled Services
- Retail Sales Customer Service
- Customer Relations
- Customer Service
- Company Product Knowledge
Timeline
Motor Mechanic
Norm Stanton's Mechanical Repairs
06.2019 - 09.2023
Motor Mechanic
DC Mechanical Repairs
10.2018 - 06.2019
Motor Mechanic
LK Motors
01.2017 - 09.2018
Customer Service Manager
Australia Post And News Agency
05.2015 - 12.2016
Assistant Store Manager
Coles Express Service Station
07.2013 - 04.2015
Crew Member
McDonald's
03.2012 - 04.2015
Sales Representative
Australia Post And News Agency
11.2010 - 02.2012
Certificate IV in Automotive - Mechanics And Repairers
Australian Industry System Institute
Certificate III in Automotive And Management - Automotive Mechanics
Cambridge International College
MBA - Management
Sikkim Manipal University India
Master of Commerce - Commerce
MDU
Bachelor of Commerce - Commerce
HINDU COLLEGE
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