Ajay Kumar
Kitchener,ON
Summary
Highly creative Marketing Manager with expertise in transforming marketing and advertising strategies into desired results. Leads teams in developing profitable campaigns. Marketing metrics knowledge and collaborative skills supports achievement of targeted outcomes.
Overview
6
6
years of professional experience
Work History
Marketing Operations Manager
Shine Bright Media
01.2022 - Current
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
General Manager of Food Service
Swaagat The Real Taste Of India
05.2019 - 12.2021
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Night Shift Supervisor
Burger King
10.2017 - 04.2019
- Managed communication between associates and management, addressing key issues and needs.
- Observed each team member to carry out duties and provided constructive criticism.
- Maintained stock of products and ordered new products when stock was running low.
- Assisted customers with complaints, questions and concerns.
Education
Associate of Arts - Business
Cape Breton University
Sydney, NS05.2019
Skills
- Operational Improvements
- Customer Rapport-Building
- Professional Relationships
- Packaging Sourcing
- Lead Generation Management
Timeline
Marketing Operations Manager
Shine Bright Media
01.2022 - Current
General Manager of Food Service
Swaagat The Real Taste Of India
05.2019 - 12.2021
Night Shift Supervisor
Burger King
10.2017 - 04.2019
Associate of Arts - Business
Cape Breton University
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