Summary
Overview
Work History
Education
Skills
Section name
Timeline
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AJAY KISSOONJEE

North York

Summary

Customer service-focused professional with extensive experience in delivering exceptional service across various industries. Adept at resolving complex issues, building lasting relationships with clients, and exceeding customer expectations. Proven ability to thrive in fast-paced environments while maintaining a high level of professionalism and attention to detail. Dedicated to enhancing the customer experience and contributing to overall business success.

Overview

11
11
years of professional experience

Work History

Manager

Qik Cash& Pawn
06.2014 - Current
  • Delivered personalized and attentive customer service, ensuring each client’s needs were met with professionalism and care.
  • Handled customer inquiries and resolved issues efficiently, enhancing overall customer satisfaction and loyalty.
  • Maintained an “on-stage” persona to create a welcoming and professional environment, consistently improving the guest experience.
  • Assisted customers with various transactions while ensuring a smooth and efficient service process.
  • Contributed to store operations by overseeing inventory, organizing deliveries, and maintaining the store’s professional appearance.

Buried Service Wire Department Manager

Bell Canada Enterprises
08.2022 - 05.2024
  • Managed and resolved customer complaints, providing timely and empathetic responses to inquiries related to property damage and service disruptions.
  • Excelled at DE-escalating customer issues, maintaining a professional and calm approach while ensuring customer concerns were thoroughly addressed.
  • Communicated with internal teams and external clients, ensuring seamless coordination in resolving customer concerns related to fiber network construction and maintenance.
  • Provided regular follow-ups to customers, ensuring they were updated on the progress of their complaints and maintaining strong customer relationships.
  • Recognized for strong problem-solving skills and the ability to maintain customer satisfaction even in challenging situations.
  • Independently managed complaints portfolio from City reps regarding damage to infrastructure, until resolution was provided.

Order Assembler

Conestoga Cold Storage
08.2019 - 02.2020
  • Ensured the accuracy of orders and timely delivery to customers, maintaining a high level of service within strict time frames.
  • Collaborated with team members to improve operational processes and enhance service efficiency.
  • Trained on various equipment, ensuring safe and effective handling of customer orders for shipment.

Crew Member

On Route - Burger King
03.2017 - 10.2019
  • Effectively managed tasks in a high-pressure environment, including order preparation, inventory control, and shipment handling.
  • Trained new employees and provided support across various locations, enhancing team performance and operational consistency.
  • Demonstrated flexibility by maintaining punctuality and working varied shifts to meet business needs.

Education

Associate's Degree - Business Administration

George Brown College
Toronto, None
01-2018

Skills

  • Microsoft Word, Excel, PowerPoint
  • Excellent communication skills, Strong written and oral skills, Resource allocation, Strategic problem solver
  • Excel at working independently or cooperatively, Able to adapt in any work environment
  • Customer service
  • Strategic planning
  • Conflict resolution

Section name

References Available Upon Request.

Timeline

Buried Service Wire Department Manager

Bell Canada Enterprises
08.2022 - 05.2024

Order Assembler

Conestoga Cold Storage
08.2019 - 02.2020

Crew Member

On Route - Burger King
03.2017 - 10.2019

Manager

Qik Cash& Pawn
06.2014 - Current

Associate's Degree - Business Administration

George Brown College

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AJAY KISSOONJEE