Ajay Khurana

Dedicated sales professional possessing knowledge of the sales cycle process, negotiating deals with clients, increasing client bases through cold-calling, improving buying customer experience and elevating company profile with targeted market and leading teams throughout the sales process.

• Business Financial Results: Understand customer’s needs and market potential, set direction, strategies and plans to expand market and realize market potential., Lead senior level negotiations, perfecting contractual opportunities which cement long-term supply arrangement., Analyze sales reports to proactively identify opportunities and at risk, re-prioritize resources to maximize sales opportunities., Establish a monitoring system to ensure compliance with the sales plan on volume, price, and value objectives for products.
• Territory Management: In-depth understanding of current and future customer’s needs and translating them into sales opportunities., Work in the field with each supervisor to achieve effective coverage of key accounts; keep a prominent level of customer rapport and reinforce the company’s commitment to superior customer services., Conduct regular account team reviews as a basis for challenging and improving both short, long-term strategies and action plans.
• Customer Satisfaction: Develop and keep strong relationships with customers to achieve prominent levels of customer satisfaction., Research and identify key customer critical success factors as a basis for identifying innovative sales and service., Opportunities which will deliver improved customer business performance and healthcare., Set up appropriate systems e.g., regular meetings with customers to obtain their feedback and monitor customer perceptions and use feedback to improve performance., Ensure compliance with quote Customer Complaints Procedure & quote customer issues/ complaints were attended promptly and professionally to customer's satisfaction., Ensure appropriate problem-solving strategies were used by sales team when dealing with product or service difficulties.
• People Management: Ensure the team consists of a suitable mix of skills and abilities to optimize team performance. Also ensure that a suitable succession plan is in place., Develop strong coordination and cooperation in the team through effective leadership. Develop confidence and empower employees in dealing with customers issues and set up clearly defined boundaries for resolving issues., Design and implement training and development plans to address territory needing improvement. Conduct quarterly training /field coaching to enhance skills.