Ajay Joseph
5214 Gerrish St, Halifax,NS
Summary
Accomplished Customer Service Associate with a proven track record at La Maison Simons, excelling in customer satisfaction and problem resolution. Skilled in team collaboration and adept at handling high-volume customer interactions. Demonstrated ability to improve service delivery, achieving positive feedback through exceptional communication and support skills.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Simons, La Maison Simons
03.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Trained new associates in company policies and procedures, fostering a supportive work environment
- Operates cash register and process the returns by following the store policy.
Concierge
Pillar Security
10.2022 - 01.2024
- Facilitated smooth operations by managing records, facility bookings, and building notices with accuracy and attention to detail.
- Collaborated with maintenance teams to resolve resident complaints and oversee timely repair schedules.
- Responded promptly to emergencies, implementing safety protocols and coordinating evacuations to ensure resident safety.
- Provided a welcoming environment by professionally greeting and assisting guests and visitors while enforcing building policies.
- Acted as the primary point of contact for residents, efficiently addressing inquiries, requests, and coordinating personalized services.
- Monitored building access, maintained visitor logs, and ensured the secure handling of deliveries to uphold security standards.
Education
BBA - Financial Planning
Seneca College of Applied Arts And Technology
North York, None09-2023
Skills
- Customer service
- Problem resolution
- Team collaboration
- Communication skills
- Attention to detail
Languages
English
Full Professional
Timeline
Customer Service Associate
Simons, La Maison Simons
03.2024 - Current
Concierge
Pillar Security
10.2022 - 01.2024
BBA - Financial Planning
Seneca College of Applied Arts And Technology
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