Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ajay Davis

Ajay Davis

Cambridge,ON

Summary

A goal-oriented individual with experience in Azure Active Directory and Identity Access Management. Quick learner currently pursuing a career in Cloud Engineering and is willing to learn cloud technologies and have a strong desire to undergo self-improvement for the growth of the peers and employer.

Overview

6
6
years of professional experience
3
3
Certification

Work History

Azure Support Engineer

Sherweb
05.2022 - Current
  • Managed and administered Azure Active Directory, in addition to resolving issues, ensuring efficient user provisioning, group policy management and secure access control.
  • Designed and implemented Identity and Access Management (IAM) policies to enforce security and compliance standards across organizations.
  • Implemented and maintained MFA solutions to enhance security by adding an extra layer of authentication.
  • Configured and maintained SSO solutions, allowing seamless access to various applications and services using Azure AD credentials.
  • Created and managed role-based access control (RBAC) policies to restrict access to critical resources and data.
  • Resolved complex Azure AD and IAM issues promptly, collaborating with cross-functional teams to identify root-causes and implement effective solutions.
  • Maintained detailed documentation of configurations, policies and procedures to facilitate knowledge sharing and compliance with auditing requirements.
  • Assisted clients with setting up hybrid azure active directory joined devices over remote assistance.
  • Handled and documented issue tickets using Dynamics for Microsoft and Microsoft RAVE tool.
  • Management of licenses in Azure Portal and Office 365 Admin Center with Office 365 licenses as well as Microsoft 365 licenses.
  • Assist M365 Enterprise partners and customers by taking necessary steps to solve technical problems: identify causes, offer remote support using virtual machines and find solutions.
  • Assist clients with Enterprise Mobility Management solutions, both Mobile Device Management and Mobile Application Management and troubleshooting device management issues.
  • Working with System Administrators and Cloud Solutions Architects in troubleshooting user authentication issues, device configuration and Self-Service Password Reset configurations.

Technical Support Representative

Transcom
11.2020 - 02.2022
  • Answer up to 40 user inquiries regarding software or hardware operation to resolve problems per day.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Diagnose and fix issues with multiple devices across the network by checking the logs.
  • Support a specific line of technical products like iOS, iPad, and Windows OS using the defined problem-solving methodology.
  • Diagnosing and troubleshooting network connectivity issues using wireless diagnostics and troubleshooting articles.

Web Developer

Tech Consultants Group
05.2019 - 09.2019
  • Design, develop and test HTML5, CSS3, Bootstrap, JavaScript and React.JS that meets accessibility and web browser standards for website
  • Worked on responsive design and developed a single isomorphic responsive website that could be served to desktop, Tablets and mobile users using React.js.
  • Extensively used Git for version controlling and regularly pushed the code to GitHub.
  • Knowledge of utilizing cloud technologies, including Azure.
  • Worked on headless WordPress websites with WordPress acting as CMS and React for UI rendering.
  • Experience in all phases of SDLC which involves requirement analysis, implementation, maintenance, and extensive experience with AGILE and SCRUM

Education

Post Graduate Diploma - Web Development

Lambton College of Applied Arts And Technology
Sarnia, ON
08.2019

Bachelor of Science - Computer Science Engineering

Mahatma Gandhi University
India
05.2017

Skills

Causes,Problem-solving: Worked on complex issues, identify root caucauses,d develop effective solutionsonsons

  • License Management: Office 365 and Microsoft 365 licensing, Entra ID license requirements for diverse services IAM and access control, Privileged Identity Management (PIM)
  • Azure Service Management: Azure Active Directory, Azure SQL Database, Azure App Service, Application Virtualization, Active Directory Federation Services (ADFS)
  • Azure Resource Management and Azure Virtual Desktop
  • Azure Identity and Access Management: Single sign-on (SSO), multi-factor authentication (MFA), role-based access control (RBAC), Conditional Access
  • Azure Networking: Knowledge in virtual networks, subnets, VPNs, Network Security Groups (NSGs)
  • Azure Security and Compliance: Familiar with Azure security best practices, threat detection, monitoring, and compliance standards like Azure Policy and Azure Security Center
  • Azure Monitoring and Troubleshooting: Knowledge in Azure Log Analytics, Azure Application Insights, etc
  • Scripting and Automation: Knowledge in PowerShell scripting and Azure CLI
  • License Management: Office 365 and Microsoft 365 licensing, Entra ID license requirements for diverse services IAM and access control, Privileged Identity Management (PIM)

Soft Skills:

  • Team Collaboration: Worked with multiple teams and shared knowledge effectively
  • Time Management: Effective time and task management skills to meet deadlines and manage multiple tasks effectively
  • Adaptability: Flexible and willing to adapt to modern technologies and industry trends
  • Documentation and Customer-Focused: Proficient in creating clear and comprehensive documentation for configurations, procedures, and best practices Proficient in MS Office tools
  • Continuous Learning: Dedicated to staying updated with the latest Azure features best practices and procedures
  • Problem-solving: Worked on complex issues, identify root causes and develop effective solutions

Certification

  • MS-900: Microsoft 365 Certified: Fundamentals
  • Issued date: April 2023
  • Certification number: I712-2749
  • AZ-900: Microsoft Certified: Azure Fundamentals
  • Issued date: May 2023
  • Certification number: I777-2382
  • AZ-104: Microsoft Certified: Azure Administrator Associate
  • Issued date: May 2023
  • Certification number: I776-0178

Timeline

Azure Support Engineer

Sherweb
05.2022 - Current

Technical Support Representative

Transcom
11.2020 - 02.2022

Web Developer

Tech Consultants Group
05.2019 - 09.2019

Post Graduate Diploma - Web Development

Lambton College of Applied Arts And Technology

Bachelor of Science - Computer Science Engineering

Mahatma Gandhi University
Ajay Davis