Ajay Dangi
Etobicoke
Summary
Hardworking, multitasking, polite, and a progressive thinker with good verbal communication and mathematics skills. Focused on maximizing quality, code compliance, and efficiency. Demonstrated strategic thinking and confident decision-making abilities. Ability to complete manual jobs and operate equipment.
Overview
1
1
year of professional experience
Work History
Technical Support Representative
Kelly Services (Canada) Ltd.
08.2023 - 10.2024
- Interacting with hundreds of callers daily, and using techniques like active listening and critical thinking to bring resolutions to a wide array of customer service inquiries.
- Actively resolving complaints and concerns within the queue. Investigating billing and fraudulent activity concerns.
- Processing account requests.
- Providing guidance on product features and properly diagnosing hardware and software issues. Screen sharing to resolve technical issues as needed.
- Coordinating appointments for further troubleshooting & maintenance.
- Researching articles and work instructions to efficiently resolve inquiries.
- Properly documenting notes and effectively summarizing conversation details.
- Openly accept feedback, coaching & training to further develop skills.
Education
Post-Graduate Certificate - Cloud Computing
Humber College
Etobicoke, ON08.2023
Post-Graduate Certificate - Big Data Analytics
Georgian College
Barrie, ON08.2022
bachelor's - computer applications
Gujarat University
Ahmedabad, India04.2019
Skills
- Ms Office
- Excellent interpersonal and customer service skills
- Professional and pleasant telephone manner
- Ability to explain technical issues to technical and non-technical employees and customers
- Technical troubleshooting
- Real-time technical support
- Critical thinking
- Problem solving
- Tailored Solutions
- Sales Assistance
Timeline
Technical Support Representative
Kelly Services (Canada) Ltd.
08.2023 - 10.2024
Post-Graduate Certificate - Cloud Computing
Humber College
Post-Graduate Certificate - Big Data Analytics
Georgian College
bachelor's - computer applications
Gujarat University
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