Ajay Biju

Sydney,NS

Summary

Seasoned Call Center Representative with background in providing high-quality customer service through effective communication. Strengths include ability to manage complex calls, troubleshoot effectively and maintain composure under pressure. Significant impact in previous roles includes improved customer satisfaction rates and efficient problem resolution. Strong multitasker with exceptional interpersonal skills, ensuring a positive experience for each caller.

Overview

year of professional experience

Work History

Call Center Representative

Tata consultancy services

Kochi, Kerala

11.2020 - 12.2021

Developed effective working relationships with team members across multiple departments.
Attended regular training sessions on updates and changes within the industry or organization.
Stayed current on relevant product and service offerings as well as competitor pricing models.
Participated in daily huddles with team members in order to discuss common goals and objectives.
Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Maintained high levels of professionalism while interacting with customers via phone or email.
Identified opportunities to improve policies and procedures related to customer service operations.
Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Education

Post-Baccaleurate Diploma - Supply Chain Management

Cape Breton University

Sydney, NS

04-2024

Bachelor of Commerce - Commerce

Santhigiri Collage of Computer Science

Thodupuzha

06-2020

Skills

Sales closing
Product Upselling
Technical Support
Customer Relationship Management

Complaint resolution
Customer service optimization
Prospecting skills

Accomplishments

Best outgoing student from Bachelor of commerce 2017-2020 batch

Timeline