Ajay Arora
Surrey,BC
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
7
7
years of professional experience
Work History
General Manager
PK Sunwood
04.2022 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Popeyes® Louisana Kitchen
06.2018 - 03.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Sales Representative
Nirban Computer Inc.
02.2017 - 04.2018
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Certification - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2019
Post Graduation - Electronics And Communication Engineering
University College of Engineering, PU
Patiala, India12.2017
Skills
- Customer Retention
- Schedule Management
- Supply Chain Management
- Sales Team Development
- Project Planning
- Administrative Skills
- Performance Analysis
- Problem Resolution
Timeline
General Manager
PK Sunwood
04.2022 - Current
General Manager
Popeyes® Louisana Kitchen
06.2018 - 03.2022
Sales Representative
Nirban Computer Inc.
02.2017 - 04.2018
Certification - Project Management
Conestoga College Institute of Technology And Advanced Learning
Post Graduation - Electronics And Communication Engineering
University College of Engineering, PU
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