Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
Ajay Anand Menon
Saskatoon,SK
Summary
Overview
12
years of professional experience
1
Certification
Work History
EY
Assistant Manager
11.2011 - 09.2023
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed approximately 30 team members across different locations.
Procopi India Pvt Ltd
Business Development Executive
04.2011 - 10.2011
Job overview
- Communicated directly with customers and partners to build strong business networks and relationships.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Managed approximately 30 incoming calls and emails per day from customers
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Liverpool John Moores UniversityLiverpool,UK
MBA from International Business
04.2009
University Overview
St Albert's College-Mahatma Gandhi UniversityKochi,India
Bachelors of Commerce from Taxation
03.2006
University Overview
Skills
- Performance Measurement
- Team Leadership
- Customer Service
- Strategic Planning
- Project Management
- Decision Making
- Quality Assurance
- Process Improvement
- Problem Solving
- Data Analysis
- Risk Management
- Organizational Skills
- Troubleshooting
- Flexible and Adaptable
- Business Process Modeling
- Performance Tracking and Evaluations
- Customer Relationship Management
- Financial Forecasting
Certification
Certified Anti-Money Laundering Specialist, 03/2021, ACAMS
Accomplishments
Accomplishments
- EY Silver and Bronze Badge in Analytics
- EY Bronze Badge in Agile
- EY Quarterly Exceptional Client Service Award in 2022, 2021 and 2020
- EY Monthly Spot Awards in 2013-2023
- EY Quarterly Excellence in Team Management 2019
Residential Status
Residential Status
Permanent ResidentLanguages
English
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't be afraid to give up the good to go for the great.
Timeline
Assistant Manager
EY
11.2011 - 09.2023
Business Development Executive
Procopi India Pvt Ltd
04.2011 - 10.2011
Liverpool John Moores University
MBA from International Business
St Albert's College-Mahatma Gandhi University
Bachelors of Commerce from Taxation
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