Ajay Ajay
Calgary,AB
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer services kills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and mora le- building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Ambassador
Amazon
Calgary, Alberta
06.2024 - 12.2024
- Greeted and welcomed international dignitaries to events, meetings and conferences.
- Attended various forums, seminars, workshops and official functions on behalf of the Ambassador.
- Organized and coordinated high-level diplomatic visits and delegations.
Assistant Manager
McDonald's
Burlington, ON
02.2023 - 03.2024
- Lead and manage a team of 70 employees in the Department, ensuring that all tasks are completed efficiently and on time
- Coached and trained new staff members, providing guidance on department policies and procedures
- Staff Management
- Customer Engagement
- Problem-solving
- Knowledge about three departments Production department, Facility department and guest experience department
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Assistant Manager
McDonald's
Lewisporte, NL
09.2020 - 12.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
- Conducted regular performance reviews for employees to identify areas of improvement
- Resolved conflicts between team members in an effective manner
- Established processes for monitoring customer satisfaction levels.
Shift Manager
Burger king
Oakville, ON
01.2019 - 08.2020
- Developed and maintained positive working relationships with staff, customers, and vendors.Scanned with CamScannerScanned with CamScannerMonitored store operations to ensure compliance with company policies and procedures
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed
- Provided coaching and guidance to team members when necessary to improve performance.
Kitchen Helper
Mississauga, ON
07.2016 - 10.2018
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware
- Assisted cooks in preparing ingredients for meals
- Stocked kitchen with necessary supplies such as food, paper goods and cleaning products
- Unloaded deliveries of food and supplies.
Education
BBA - Accounting
Sheridan College
10.2018
Skills
- Sales Reporting
- Employee Scheduling
- Workflow Coordination
- Customer Service
- Sales Monitoring
- Product and Service Knowledge
- Employee Performance Evaluations
Timeline
Ambassador
Amazon
06.2024 - 12.2024
Assistant Manager
McDonald's
02.2023 - 03.2024
Assistant Manager
McDonald's
09.2020 - 12.2022
Shift Manager
Burger king
01.2019 - 08.2020
Kitchen Helper
07.2016 - 10.2018
BBA - Accounting
Sheridan College