Ajaikumar Vijayan
Sault Ste. Marie West,ON
Summary
Adaptable Office Administrator ,Guest service ,Auditing ,Cash handling, Banking professional with 3 years of experience with wide range of talents from travel coordination to bookkeeping . Additional experience in Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships.
Overview
5
5
years of professional experience
Work History
Client Specialist
Sault Ste. Marie, ON
09.2021 - 02.2022
- Responding to customer queries, complaints, and requests via phone, email, or chat
- Maintaining client accounts and updating billing information as needed
- Filling out paperwork/deposit and withdrawal slips
- Take cash, checks, debit cards, and other payment forms from customers
- Exchange customers' money for foreign currency
Auditor Supervisor/Guest Service Supervisor
Holiday Inn Express & Suites
Dartmouth, NS
01.2020 - 09.2021
- Handled night audit paperwork
- Verification of daily room occupancy and hotel revenue reviews
- Audited and balanced cash and credit transactions daily and reset register for next day's operations
- Directed and trained new staff on procedures
- Filled in for all front office and guest services shifts, including front desk, housekeeping, events planning and food and beverage
- Delivered new hire and recurrent training to maximize team productivity and compliance with standards
- Handled guest complaints in the most effective manner possible and offered complimentary services for hardship cases.
Store Supervisor
Naples
Windsor, ON
12.2018 - 09.2019
- Dealt with customer complaints and rectified product and service issues
- Supervised work of cashiers, including training new team members and monitoring performance
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
Guest Services
IVY ROSE
Windsor, ON
01.2018 - 11.2018
- Booked large groups for seminars, conferences and other events, providing best available room rates
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments
- Streamlined check-in process to decrease wait times and increase customer satisfaction .Oversaw fast-paced front desk operations and guests' needs at a busy facility.
Accountant
City Electronics Kochin
03.2016 - 09.2017
- Analyzed financial statements and income statements to review company's financial performance
- Prepared monthly and year-end closing statements, financial documents and invoices
- Investigated and resolved discrepancies in monthly bank accounts.
Education
Bachelor of Commerce - Accounting and Finance
Mahatma Gandhi University
Post Graduate - International Business Management Business Management
ST CLAIR COLLEGE of APPLIED ARTS AND TECHNOLOGY
Graduation - Event Management Event Management and Market
ST CLAIR COLLEGE of APPLIED ARTS AND TECHNOLOGY
Skills
- Web technologies and services
- Guest service management
- Communication skills
- Patience
- Time management skills
- Confidence
- Accounting understanding
- Integrated accounting systems
Additional Information
- Legally can work in Canada (Permanent Resident of Canada) PAGE 2
Timeline
Client Specialist
09.2021 - 02.2022
Auditor Supervisor/Guest Service Supervisor
Holiday Inn Express & Suites
01.2020 - 09.2021
Store Supervisor
Naples
12.2018 - 09.2019
Guest Services
IVY ROSE
01.2018 - 11.2018
Accountant
City Electronics Kochin
03.2016 - 09.2017
Bachelor of Commerce - Accounting and Finance
Mahatma Gandhi University
Post Graduate - International Business Management Business Management
ST CLAIR COLLEGE of APPLIED ARTS AND TECHNOLOGY
Graduation - Event Management Event Management and Market
ST CLAIR COLLEGE of APPLIED ARTS AND TECHNOLOGY
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