Agnieszka Januszkiewicz
Toronto,ON
Summary
Highly motivated and hard working employee with over 20 years experience in customer service and 15+ years in bookkeeping. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Bookkeeper
Queen Syrena Travel Inc./QS Travel & Tours Inc.
Mississauga, ON
11.2008 - Current
- Receive and pay out cash, monitor and balance petty cash, prepare bank deposits, withdrawals and reconciliations.
- Process cheques and perform detailed calculations and computations to balance accounts, purchases, remittances, disbursements and refunds.
- Prepare, issue and process forms, legal documents and statistical summaries.
- Create journal entries accurately and timely for month end close processes.
- Manage accounts receivable and payable, reconcile bank statements, and prepare financial reports.
- Review invoices for accuracy and completeness prior to payment processing.
- Calculate and prepare cheques for utilities, taxes, and other expenses.
- Coordinate with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner.
- Prepare monthly and year-end closing statements and financial documents for chartered accountant.
- Investigate and resolve billing issues to maximize cash flow and minimize liabilities.
- Prepare and process bi-weekly payroll services for 11 employees.
- Monitor loans and accounts payable to confirm payments are current.
- Resolve billing discrepancies with vendors or customers promptly.
- Ensure accuracy in all accounting entries and records.
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
- Identify needs of customers promptly and efficiently.
Administrative Assistant - Occasional
Polpress
Etobicoke, ON
08.2001 - Current
- Unpacked and examined incoming shipments to confirm consistency with records.
- Organized and priced newspapers and magazines
- Prepared and packed newspapers and magazines for shipping.
- Prepared work orders, bills of lading or shipping orders to route magazines
- Delivered products to customer locations on time.
Administrative Clerk
Queen Syrena Travel Inc.
Toronto, ON
01.2004 - 07.2006
- Ordered supplies and equipment as needed.
- Typed, formatted and edited correspondence and other documents.
- Answered inquiries from customers regarding services or products offered by the company.
- Troubleshot office equipment, computer hardware and software issues.
- Processed incoming mail and packages.
- Answered telephones, directed calls, and took messages.
- Provided assistance to other departments when needed.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Performed data entry duties to update client information in databases.
- Organized and maintained filing systems both electronically and manually.
- Assisted with customer requests and answered questions to improve satisfaction.
Store Associate
Troll
Warsaw, Poland
11.2001 - 05.2002
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Organized store by returning merchandise to proper areas and restocked displays.
- Assisted customers with product selection, pricing and availability.
- Demonstrated excellent customer service skills at all times.
- Cleaned shelves, counters and tables to maintain organized store.
- Ticketed, arranged and displayed merchandise to promote sales.
- Ensured the cleanliness and tidiness of the store.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Provided cash register operations and handled customer payments.
- Recognized by management for providing exceptional customer service.
Education
Some College (No Degree) - Accounting/Bookkeeping
Centennial College of Applied Arts And Technology
Scarborough, ON08-2019
Some College (No Degree) - Financial Math, Excel And Access, ESL, AutoCad
Seneca College of Applied Arts And Technology
North York, ON05-2006
High School Diploma -
Liceum Ogólnokształcące im. rtm Witolda Pileckiego
Ostrów Mazowiecka, Poland06-2001
Primary School Diploma -
Szkoła Podstawowa Nr 1 Im Tadeusza Kościuszki
PileckiegoKościuszkitawowaSzkołaMazowieMazowieckaMazowiecka, Poland06-1997
Some College (No Degree) - Advertising And Marketing
Polish Open University
Warsaw, PolandSkills
- Excellent organizational, analytical, problem solving and multi-tasking skills
- Excellent interpersonal skills with the ability to provide a high level of customer service and respond to email, telephone and in person inquiries in an efficient, discreet and diplomatic manners
- Ability to work effectively in a high pressure, high volume, team environment with minimal supervision
- Ability to work flexible hours
- Proficient in Microsoft Office and Travcom (accounting system)
- Superior attention to details
Languages
Polish
Native/ Bilingual
References
References available upon request.
Timeline
Bookkeeper
Queen Syrena Travel Inc./QS Travel & Tours Inc.
11.2008 - Current
Administrative Clerk
Queen Syrena Travel Inc.
01.2004 - 07.2006
Store Associate
Troll
11.2001 - 05.2002
Administrative Assistant - Occasional
Polpress
08.2001 - Current
Some College (No Degree) - Accounting/Bookkeeping
Centennial College of Applied Arts And Technology
Some College (No Degree) - Financial Math, Excel And Access, ESL, AutoCad
Seneca College of Applied Arts And Technology
High School Diploma -
Liceum Ogólnokształcące im. rtm Witolda Pileckiego
Primary School Diploma -
Szkoła Podstawowa Nr 1 Im Tadeusza Kościuszki
Some College (No Degree) - Advertising And Marketing
Polish Open University
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