ALICE JEON

• Maintain up to date of customer contract billing terms, and perform quality control checks on invoices prepared by the project team in advance of posting to the ledger
• Distribute approved billing to customers through requested channels
• Collaborate with the project team to investigate and resolve billing discrepancies or misapplied cash transactions
• Assist Financial Controller in preparing monthly AR Accruals reports to submit developments for management review

• Opened trust accounts for new matters
• Posted cash receipts, prepared trust cheques/wires, transfer trust monies between accounts as well as purchasing/redeeming investments
• Converted trust funds to/from Canadian and USD currencies
• Completed daily, weekly, and monthly trust reports
• Reconciled trust accounts
• Executed monetary transactions to comply with the Law Society of Alberta rules and the firm’s policy
• Promptly provided variety of internal and external queries regarding trust funds
• Maintained accurate and complete documentation to facilitate accounting and filing functions

• Oversaw accounts receivable, including processing refunds, sales adjustments, write- offs, and payment reversals
• Identified and allocated payments, posted cash receipts, exceeded batching invoices over 600 transactions and/or 1.5 million in cash value per day
• Reconciled US bank accounts, credit cards, investigated and resolved discrepancies to maintain accuracy
• Investigated and resolved invoice discrepancies or misapplied cash receipt transactions
• Generated monthly accounts receivable reports for management review
• Communicated with US locations staff regarding errors on accounts and follow up payments
• Provided support documents to collection department

• Analyzed potential risks and evaluated credit products to identify suitable options for customers
• Worked closely with underwriters to fix application problems and resolve issues
• Developed prospects for new credit products by conducting at least 10 cold calls weekly
• Successfully closed average of 15 credit products per month
• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
• Processed customer transactions promptly, minimizing wait times
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
• Reconciled cash drawer and resolved discrepancies
• Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities over 10 customers per week

Internship from January 2014 - April 2014, quickly became a permanent position from May - June 2014

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
• Monitored networks and network devices to resolve technical problems quickly
• Assisted IT manager and management in creating purchasing plan for hospital management software. Monitored and implemented purchase phases using Microsoft Project for effective project management