Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Albert McPherson

Sacramento

Summary

Results-driven general management professional with strong focus on team collaboration and operational excellence. Skilled in strategic planning, financial oversight, and enhancing customer satisfaction, consistently delivering impactful results. Known for adaptability and reliability in dynamic environments, ensuring optimal performance and growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Multi-Unit General Manager

Verizon
06.2024 - Current
  • Directed operations across multiple locations, ensuring alignment with corporate standards and strategic objectives.
  • Developed and implemented operational policies that enhanced efficiency and improved service delivery.
  • Led cross-functional teams to achieve performance targets and optimize resource allocation.
  • Analyzed market trends to inform strategic planning and drive business growth initiatives.
  • Mentored management staff, fostering leadership skills and enhancing team performance across units.
  • Managed budgetary controls, identifying cost-saving opportunities while maintaining service quality standards.
  • Increased overall unit performance by implementing effective management strategies and streamlining operations.
  • Implemented safety protocols to ensure a secure workplace environment for employees and customers alike.
  • Facilitated inter-unit collaboration on projects that required joint resources or expertise sharing between locations within the organization.
  • Mentored new managers to support their professional growth within the company structure.
  • Developed strong relationships with vendors to negotiate favorable contracts, reducing supply costs for the organization.
  • Created a positive work culture by fostering open communication channels between staff members and management personnel alike.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

District Manager

Wireless Advocates
06.2021 - 12.2023
  • Performed duties running 12 Costco locations in California and Nevada. I held morning calls, went over numbers and plans for the week, also do one on ones with managers and seeing where they are at percentage wise and seeing what we need to work on and a plan to execute it. Schedules, coverage, deadlines. Drive up the business, groom future management.
  • Led operational strategies to enhance store performance across multiple locations.
  • Developed training programs for staff, improving product knowledge and customer service skills.
  • Analyzed sales data to identify trends, driving targeted marketing initiatives and promotions.
  • Collaborated with cross-functional teams to streamline inventory management processes.
  • Implemented performance metrics, resulting in increased accountability among team members.
  • Executed district-wide initiatives to enhance brand visibility and customer engagement efforts.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.

Kiosk Manager

Wireless Advocates
07.2019 - 10.2022
  • Manage and train individuals, keep kiosk merchandise up to date. Provide excellent customer service experience to our members here at Costco. Weekly training on new products such as Apple and Samsung.
  • Led daily operations to ensure optimal product availability and customer satisfaction.
  • Trained and mentored team members on sales techniques and product knowledge.

Education

High school diploma -

Millennium High School
Goodyear, AZ
05.2003

Skills

  • Inventory Control
  • Retail Sales
  • Recruiting
  • Management
  • Sales
  • Store Management Experience
  • Cleaning Experience
  • Leadership
  • Supervising Experience
  • POS
  • Assistant Manager Experience
  • Military Experience
  • Retail Management
  • Merchandising
  • Purchasing
  • Strategic Planning
  • Cash Handling
  • Human Resources
  • Pricing
  • Performance Management
  • Budgeting
  • Logistics
  • Profit & Loss
  • Operations Management
  • Sales Management
  • Team Management
  • Interviewing
  • Training and mentoring
  • Operations management
  • Sales growth
  • Staff development
  • Employee engagement
  • Positive attitude
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Problem-solving abilities

Accomplishments

Completion classes of strategic leadership

2 week course of District management training university

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 35-40 staff members.

Certification

  • Lead program for District Manager
  • June 2022 to Present
  • Strategic Leadership Classes

Languages

English - Expert

Timeline

Multi-Unit General Manager

Verizon
06.2024 - Current

District Manager

Wireless Advocates
06.2021 - 12.2023

Kiosk Manager

Wireless Advocates
07.2019 - 10.2022

High school diploma -

Millennium High School

Similar Profiles

CREATE PROFILE
Albert McPherson