Summary
Overview
Work History
Education
Skills
Interests
Timeline
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AJ DUSTIN

Carlsbad

Summary

Personable and driven Sales Development professional with a proven record of building trust-based client relationships, leading sales teams, and exceeding KPIs. With a background spanning software sales, B2B outreach, and service-based industries, I prioritize the human side of business-earning loyalty and repeat customers through integrity, empathy, and execution. Seeking to bring my people-first sales approach and high close rate to a wellness-focused software company.

Overview

5
5
years of professional experience

Work History

Office Manager / Customer Success Lead

Alvera Podiatry
08.2024 - Current
  • - Oversaw customer communication and ensured a smooth patient intake process.
  • - Managed supply inventory and vendor relations for clinical operations.
  • - Acted as the primary point of contact for patients, ensuring their concerns were resolved efficiently and empathetically.
  • - Balanced operational logistics with hands-on customer care to support clinic growth and retention.

Head of Sales

True Restore
05.2023 - 10.2024
  • - Led initial client contact and managed the full sales lifecycle from prospecting to customer success.
  • - Built strong rapport with clients, resulting in over 80% return business rate.
  • - Conducted on-site visits post-service to ensure customer satisfaction and identify upsell opportunities.
  • - Maintained a highly personalized, human-first approach that prioritized trust and transparency.
  • - Collaborated cross-functionally with operations to align expectations and deliver consistent, quality service.

Business Development Representative (BDR)

BOSS Magazine
06.2023 - 08.2024
  • - Prospected high-level corporate clients and scheduled executive-level meetings.
  • - Specialized in B2B outreach for a national business publication.
  • - Closed deals with C-suite clients, contributing to significant subscription growth.
  • - Emphasized authentic relationship-building and high-value conversations.
  • - Exceeded KPIs consistently through personalized email and phone campaigns.

Sales Development Representative

GUIDEcx
08.2022 - 02.2023
  • - Call/email outreach to potential clients, scheduling sales meetings and follow ups.
  • - Researched & qualified new clients to build a sales pipeline.
  • - Focused on building excellent rapport with customers and reducing churn and no-shows.

Sales Development Representative

Kenect
10.2021 - 08.2022
  • - Scheduled meetings and exceeded monthly goals.
  • - Generated and qualified prospective leads for the sales pipeline.
  • - Followed up weekly with prospective clients to ensure their needs were met.

Sales Representative

Vivint
04.2020 - 03.2021
  • - Persuaded homeowners to purchase security systems.
  • - Maintained strong product knowledge and promotions.
  • - Provided efficient and courteous customer service.

Education

Bachelor of Business - Business Marketing

Brigham Young University Idaho
07.2025

Skills

  • Fluent in Spanish
  • Client support
  • Effective problem resolution
  • Adaptability
  • Time Management
  • Social Skills
  • Customer service
  • Office management
  • Organizational skills

Interests

  • Backpacking and Hiking
  • Music
  • Graphic Design
  • Camping
  • Surfing

Timeline

Office Manager / Customer Success Lead

Alvera Podiatry
08.2024 - Current

Business Development Representative (BDR)

BOSS Magazine
06.2023 - 08.2024

Head of Sales

True Restore
05.2023 - 10.2024

Sales Development Representative

GUIDEcx
08.2022 - 02.2023

Sales Development Representative

Kenect
10.2021 - 08.2022

Sales Representative

Vivint
04.2020 - 03.2021

Bachelor of Business - Business Marketing

Brigham Young University Idaho

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AJ DUSTIN