Highly motivated and adaptable professional seeking a part-time customer service position, leveraging a diverse background spanning Computer Science, Public Policy, Consultancy, and Customer Services. Equipped with a solid foundation in Computer Science and a passion for technology, complemented by a robust understanding of Public Policy dynamics. Proven expertise in providing exceptional customer service through previous roles in consultancy and customer-facing environments. Adept at seamlessly bridging technical knowledge with effective communication, fostering positive customer interactions. Strong problem-solving skills, coupled with a commitment to delivering prompt and personalized solutions. Eager to contribute a unique blend of skills and experiences to a dynamic customer service team, driving customer satisfaction and organizational success.
I have been providing individual online lessons related to:
- Subject-Specific Instruction (IT, law, business, finance, and travel, etc.).
- Curriculum Development.
- IELTS Exam Preparation(listening, reading, writing, and speaking).
- Individualized Learning
- Writing and Grammar Enhancement
- Cultural Sensitivity
- Feedback and Improvement
- Progress Tracking
- Resource Utilization
- Motivational Coaching
- Professional Development
- Time Management
- Student Engagement
Collaborated with relevant stakeholders to draft, revise, and refine policies and procedures that govern student behavior, academic conduct, and staff responsibilities in line with the university's mission and values.
- Assisted Customers: Provided exceptional customer service by actively greeting customers, listening to their inquiries, and addressing their needs promptly and professionally.
- Stock Availability: Monitored inventory levels and provided customers with real-time information about product availability, suggesting alternatives when items were out of stock.
- Fitting Room Assistance: Supported customers in the fitting rooms by offering styling advice, retrieving additional sizes or items, and maintaining a clean and organized fitting room area.
- Customer Feedback: Actively collected and recorded customer feedback, insights, and suggestions, sharing them with the store management to contribute to continuous improvement.
- Store Maintenance: Participated in maintaining a clean, organized, and visually appealing store environment, contributing to a pleasant shopping atmosphere.
My volunteer role of taking in-class notes for disabled students during your university years at American University is as follows:
- Attended classes alongside disabled students to capture and record lecture content, discussions, and important points in real time, ensuring they had access to all course material.
- Utilized effective note-taking techniques, including concise summaries and key concepts, to create organized and coherent notes that were beneficial for disabled students' comprehension.
- Tailored note-taking strategies to accommodate the specific needs of individual students, considering their disabilities and preferred learning styles.
- Collaborated with professors and teaching assistants to acquire supplementary materials, presentation slides, and any relevant information that could enhance the quality of the notes.
- Delivered notes promptly and consistently after each class, either electronically or in print, to provide students with ample time to review and engage with the material.
Taking care of & playing with pets (cats & dogs)
Volunteering to help stray pets
Yoga & Mind
Cooking & Wine
Travelling & Exploring new places
Cultural exchange
History & Sociology
Career building & Development