Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Aizhan Aliyeva

Whitby,ON

Summary

Highly motivated and adaptable professional seeking a part-time customer service position, leveraging a diverse background spanning Computer Science, Public Policy, Consultancy, and Customer Services. Equipped with a solid foundation in Computer Science and a passion for technology, complemented by a robust understanding of Public Policy dynamics. Proven expertise in providing exceptional customer service through previous roles in consultancy and customer-facing environments. Adept at seamlessly bridging technical knowledge with effective communication, fostering positive customer interactions. Strong problem-solving skills, coupled with a commitment to delivering prompt and personalized solutions. Eager to contribute a unique blend of skills and experiences to a dynamic customer service team, driving customer satisfaction and organizational success.

Overview

11
11
years of professional experience

Work History

English Teacher

Skyeng
07.2018 - Current

I have been providing individual online lessons related to:
- Subject-Specific Instruction (IT, law, business, finance, and travel, etc.).
- Curriculum Development.
- IELTS Exam Preparation(listening, reading, writing, and speaking).
- Individualized Learning
- Writing and Grammar Enhancement
- Cultural Sensitivity
- Feedback and Improvement
- Progress Tracking
- Resource Utilization
- Motivational Coaching
- Professional Development
- Time Management
- Student Engagement

Consultant

Nazarbayev University
02.2015 - 08.2016

Collaborated with relevant stakeholders to draft, revise, and refine policies and procedures that govern student behavior, academic conduct, and staff responsibilities in line with the university's mission and values.

Customer Service Representative

Zara Clothing
09.2012 - 05.2013

- Assisted Customers: Provided exceptional customer service by actively greeting customers, listening to their inquiries, and addressing their needs promptly and professionally.
- Stock Availability: Monitored inventory levels and provided customers with real-time information about product availability, suggesting alternatives when items were out of stock.
- Fitting Room Assistance: Supported customers in the fitting rooms by offering styling advice, retrieving additional sizes or items, and maintaining a clean and organized fitting room area.
- Customer Feedback: Actively collected and recorded customer feedback, insights, and suggestions, sharing them with the store management to contribute to continuous improvement.
- Store Maintenance: Participated in maintaining a clean, organized, and visually appealing store environment, contributing to a pleasant shopping atmosphere.

Volunteer

American University
09.2012 - 12.2012

My volunteer role of taking in-class notes for disabled students during your university years at American University is as follows:
- Attended classes alongside disabled students to capture and record lecture content, discussions, and important points in real time, ensuring they had access to all course material.
- Utilized effective note-taking techniques, including concise summaries and key concepts, to create organized and coherent notes that were beneficial for disabled students' comprehension.
- Tailored note-taking strategies to accommodate the specific needs of individual students, considering their disabilities and preferred learning styles.
- Collaborated with professors and teaching assistants to acquire supplementary materials, presentation slides, and any relevant information that could enhance the quality of the notes.
- Delivered notes promptly and consistently after each class, either electronically or in print, to provide students with ample time to review and engage with the material.

Education

Post-Degree Certificate - User Experience Design

Humber College
Toronto, ON
08.2024

Master of Arts - Public Policy And Administration

Nazarbayev University
Astana
06.2018

Bachelor of Science - Computer Science

American University
Washignton, D.C., USA
12.2014

Skills

  • Problem-Solving Skills
  • Verbal and Written Communication
  • Student Records Management
  • Teaching & Coaching
  • Communication & Collaboration
  • Punctuality & Loyalty
  • Attention to Details
  • Design & Creativity
  • User Research & Experience Design
  • Policy Analysis & Evaluation
  • Computer & Technology

Hobbies

Taking care of & playing with pets (cats & dogs)

Volunteering to help stray pets 

Yoga & Mind

Cooking & Wine 

Travelling & Exploring new places 

Cultural exchange 

History & Sociology 

Career building & Development 


Timeline

English Teacher

Skyeng
07.2018 - Current

Consultant

Nazarbayev University
02.2015 - 08.2016

Customer Service Representative

Zara Clothing
09.2012 - 05.2013

Volunteer

American University
09.2012 - 12.2012

Post-Degree Certificate - User Experience Design

Humber College

Master of Arts - Public Policy And Administration

Nazarbayev University

Bachelor of Science - Computer Science

American University
Aizhan Aliyeva